Automation Studio
EARLY ACCESSAutomation Studio is available as an Early Access feature. To get access or learn more, contact your dedicated account manager or Support.
Automation Studio is Infobip's suite within AgentOS for designing and automating customer engagement. Use it to build journey flows that orchestrate multi-channel communication, and to create chatbots that handle automated conversations.
New to Automation Studio?
Follow our step-by-step guide to set up your account and create your first journey or chatbot.
Looking for specific documentation?
Go directly to Journeys, Chatbots, Journey templates, or Chatbot templates.
Explore Automation Studio
Key capabilities
Orchestrate multi-channel journeys
Use Journeys to design automated flows that send messages across 11 channels. Trigger journeys from customer behavior, profile changes, inbound messages, scheduled dates, or external API calls.
Build automated conversations
Use Chatbots to create dialog-based flows that guide customers through support, onboarding, or sales interactions without human intervention.
Personalize at scale
Use customer profile data, attributes, and real-time events from Customer Profiles to personalize messages and chatbot responses for each individual.
Hand off to human agents
Transfer journey participants and chatbot conversations to live agents through Inbox when customers need additional support.
AgentOS integration
Inbox
AI Agents
Broadcast
Customer Profiles
Insights and AnalyticsAdditional resources
Explore more tools and documentation to help you get the most out of Automation Studio.
Essentials
Browse foundational guides for creating an account, managing users, setting up APIs, and ensuring connectivity in the Essentials hub.
Support center
Browse troubleshooting guides and frequently asked questions in the Support center (opens in a new tab).
Use case library
Explore real-world examples in our Use case library (opens in a new tab) to inspire your implementation.