Onboard businesses to WhatsApp through your platform

Once you have completed your setup and integration as a Tech Provider, you can start onboarding new businesses to use the WhatsApp Business Platform. Your users must complete the following steps to begin using WhatsApp Business through your platform.

Business onboarding process

To onboard other businesses, follow the steps below:

1. Register a business account

   • Your users must register a WhatsApp Business Account (WABA) by initiating the sender registration process.
   • To do so, they must select the Login with Facebook button on your webpage.
   
   

2. Complete the sender registration process

   • During sender registration, your users will:
     • Select or create a Meta business portfolio.
     • Register a WhatsApp Business Account (WABA).
     • Add and verify a phone number for messaging.
     • Accept Meta's Platform Terms and Developer Policies.
   
   

3. Post-onboarding experience

   • After users complete the registration flow, provide them with a post-onboarding experience that enables them to take further actions to start WhatsApp messaging.
   
   

4. Guide businesses through Meta's business verification

   • To fully operate on the WhatsApp Business Platform, your users must complete the business verification process. Guide your clients through:
     • Submitting the required business legal documentation.
     • Completing verification steps in the Business Manager account.
     • Understanding restrictions on unverified businesses.

Once verification is completed, the business can start sending and receiving messages at a scale.

Onboarding limits

By default, you can onboard up to 10 new customers within a rolling 7-day window. If you complete the business verification, app review and access verification, your limit will automatically increase to 200 new customers within the same timeframe.

You can check your limit by navigating to the WhatsApp Manager > Partner overview portal. You will also receive an email notification if you are approaching this limit.

If you need to onboard more than 200 customers per week, you can apply to become a Meta Business Partner or submit a Direct Support ticket.

To access Meta's Direct Support, you must complete the business verification process and then follow the steps below:

• Select your business portfolio > Ask a question.
• Select Tech Provider: Account and WABA topic.
• Select Increase WABA for onboarding.

For more info on how to get assistance, refer to the Get support for Tech Provider Program page.