What is WhatsApp Payments
WhatsApp Payments for Business is a feature, currently available only in India and Brazil, that enables a seamless in-app checkout experience, allowing customers to complete purchases directly within a WhatsApp conversation.
Payment message types
A payment interaction consists of two message types:
- Order details message: Sent by the business to initiate a payment. This interactive message acts as an invoice and includes the necessary payment action.
- Order status message: Sent by the business after the payment is confirmed or failed, to inform the customer of the outcome.
The order details message includes four components:
- Header
- Body
- Footer
- Action: This component contains all required payment data.
When a user completes a payment, status updates are delivered using webhook notifications. Once payment is confirmed, businesses can send an order message to acknowledge the successful transaction.
Availability
| Country | Supported payment method | Supported providers |
|---|---|---|
| India | UPI Intent, payment gateways (PGs), payment links |
|
| Brazil | Pix payments, net banking, Boleto | Supported by most payment service providers |
Next steps
To start using WhatsApp Payments for Business in India, follow the setup process described in the WhatsApp Payments in India guide.