Product Documentation
Guides on how to create and manage communication channels, connectivity, or customer engagement.
Start here
Set up your account and learn the platform, or find the API reference and tools you need to build.
Create an account, start your free trial, send your first message, and manage users, billing, and support. →
Authenticate API requests, handle errors and webhooks, and find security, connectivity, SMPP, and ENUM reference. →
AgentOS
Enterprise-grade platform for customer engagement that unifies AI agents, automation, human support, analytics, and customer data management.
Learn how AgentOS unifies AI agents, automation, human support, analytics, and customer data into one connected platform. →
Create, test, and deploy autonomous AI agents that use large language models, tools, and integrations to handle customer interactions. →
Design journey flows for multi-channel communication and build chatbots for automated conversations. →
Manage 1:1 customer conversations across all channels with seamless handoffs from automation to human agents. →
Transform conversational data into actionable insights with real-time metrics, analytics, and AI-driven recommendations. →
Store and activate all your customer data in one place with person and company profiles, segmentation, and event tracking. →
- EARLY ACCESSVoice AI agents
Extend AI agents with voice capabilities to enable natural, two-way conversations on voice calls using speech recognition and Generative AI. →
Communication channels
Create a perfect customer experience by using the channels your customers already use and love.
The most dependable and widespread global messaging service. →
Ideal for always-on support and sending automated interactive notifications. →
Create a memorable brand experience with RCS messaging. →
Reach more customers worldwide using high-quality voice and video messaging. →
Design and send emails within a single, integrated platform. →
Use Apple Messages for Business to communicate with customers, help them resolve issues, schedule appointments, make payments with Apple Pay, and more. →
Interact and chat with your followers using Instagram. →
Communicate with your customers through KakaoTalk channels. →
Connect with your customers and send them customized messages. →
Communicate with customers in real time on your website or mobile app. →
Two-way messaging channel to support your Facebook Business page. →
For more engagement, send multimedia messages rather than text. →
Get data about mobile app audiences and communicate with mobile users via push notifications and in-app messages. →
Communicate with your audience through different social media channels. →
Link up your chatbots and set up round-the-clock support through Telegram. →
Build customer journeys using the rich media features of Viber Business Messages and Viber Bots. →
Use Zalo to connect with your customers and send them personalized messages. →
Engage your audience and run campaigns through TikTok messaging. →
Platform and connectivity
Powerful infrastructure that connects you to the world.
Infobip MCP servers act as an AI integration layer between agents and the Infobip platform. They enable agents to discover APIs, send messages, and run workflows without complex setup. →
Send personalized messages through one seamless interface. →
- EARLY ACCESSMobile Identity
Mobile security solution for real-time user identification and verification. →
Check your mobile number database and improve delivery rates in real time. →
Buy numbers and manage sender identities and communication assets in more than 150 countries. →
CPaaS X is an evolution of the Infobip API stack to include new modular APIs, and updates to existing APIs. →
Messages API is a robust solution that integrates multiple messaging channels into a single API. →
Collect opt outs automatically with client-defined rules or manually manage the Blocklist. →
Generate PINs or passcodes with Infobip's Two-Factor Authentication (2FA) service and deliver by SMS, Voice, or Email. →
Your solution for blocking artificial OTP traffic. →
- EARLY ACCESSNumber Risk Score
Real-time API that scores the fraud risk of a phone number using behavioral signals, metadata, and history.
Check number activation status against the latest mobile operator deactivation lists. →
Track performance metrics and access invoice-grade billing data programmatically, plus message logs, webhooks, and dashboards. →
Configure and manage webhook subscriptions to receive real-time notifications for messaging events. →
Extend and integrate Infobip products and channels with your platform or services to build custom conversational experiences. →
Customer engagement
Standalone solutions that help you drive better outcomes for your customers and business across the entire customer journey.
Leverage AI-powered solutions to create conversational customer experiences, support agents in call centers, and gain deep insight into your customers. →
Intelligent chatbot building platform: create and deploy your smart virtual assistant to help with customer support. →
Cloud contact center solution: omnichannel interactions in a unified workspace. →
Customer engagement solution: design personalized customer journeys and engage with your customers. →
Customer data platform: all your customer information in one place to support the best behavior-based CX. →
Integrate Infobip's customer engagement solutions into your platform by using X concept. →