Conversations reports offer an detailed information about the chosen entity within Conversations:

  • Conversations

  • Conversation transcript

  • Queues

  • Surveys

  • Channels

  • Tags

  • Agents

    • Utilization

    • Performance

Conversations analytics - Reports

You can get your report on the Reports page and send it automatically to your colleagues so that anyone with the link can download it. The link will be valid until the report expires.

One type of report offers information about conversations and their attributes in a given time period.

The conversation report provides information about your conversations created in a given time period and the state of their attributes in the present time.

To create this report, follow the steps below:

1. Navigate to Analyze > Reports > CREATE REPORT 

2. Choose the Conversations Report type and select the entity you want to track.
    Depending on selected entity you can configure further filtering.

3. Select the date range for the report and options such as file format, recurrence, or the recipients whom you want to send the report to. 

4. Click CREATE