Channels

Channels settings allow you to configure and optimize how your contact center handles communications across different channels.

This includes managing callback options, call links, call wrap-up times, call add-ons, and email settings.

Calls

To learn more about the Calls features, refer to the following sections:

• Recording
• Callback
• On-hold messages
• Transfer
• Call timeout
• Call wrap-up
• Call link

Email

To learn more about the Email channel settings in Conversations, refer to the following section:

• Email in Conversations

Channels

Selecting Channels opens a page where you can explore and configure all available communication channels. Engage your customers using no-code tools or directly via API.

Numbers

Refer to the Numbers documentation to learn more about the service.