Overview
The Right now dashboard provides a snapshot of the current state of your Conversations contact center. It consolidates key indicators into a single view, giving you immediate visibility into ongoing activity. You can filter data by channel and queue to focus on specific areas of interest. Data is updated each time the page is refreshed manually.
The Live analytics dashboard tracks active conversations in real time. It displays the current distribution of conversations by status, reply times, and agent assignment. Unlike Right now, Live analytics updates automatically every 10 seconds without the need to refresh the page.
For more information, see: