Conversations API webhooks

Webhooks are automated notifications sent from one application to another when specific events occur. They enable real-time communication between systems by delivering data through HTTP requests.

Conversations API webhooks give you instant access to conversation updates and the latest message information, helping you manage customer inquiries more efficiently. They also enable real-time integrations for workflow automation, including message routing, escalation, and analytics.

This supports richer operational reporting with detailed conversation and message-level metadata.

To learn more, see the Conversations webhook (opens in a new tab) API reference.