Conversations mobile app
The Conversations mobile app brings Infobip’s contact center to your smartphone, helping you resolve issues faster and on the go.
Features
📋 My Work overview
Quickly access your agent conversation lists with enhanced sorting and grouping functionality, so you can stay organized and handle tasks efficiently.
🧾 Templates and macros
Use WhatsApp templates, templates for other channels, and macros to start conversations quickly and maintain consistent messaging.
📞 Calls across channels
Receive or initiate phone calls, Live Chat calls, and WhatsApp calls directly in the app - all from a single, unified interface.
⚙️ Conversation and agent management
Change conversation parameters, update agent availability, and modify customer information to stay in control of every interaction.
Available channels
You can use the following channels in the mobile app:
- WhatsApp (including Voice)
- Viber
- Messenger
- Apple Messages for Business
- Live Chat (including Voice and Video)
- KakaoTalk
- Calls (Voice and Video)
- SMS
- RCS
- LINE
- Telegram
- Social Media (Facebook Posts, Instagram Posts, Instagram Messaging, and Google Play Store Reviews)