Conversations mobile app
The Conversations mobile app brings Infobip’s contact center to your smartphone, helping you resolve issues faster and on the go.
Features
📋 My Work overview
Quickly access your agent conversation lists with enhanced sorting and grouping functionality, so you can stay organized and handle tasks efficiently.
🧾 Templates and macros
Use WhatsApp templates, templates for other channels, and macros to start conversations quickly and maintain consistent messaging.
📞 Calls across channels
Receive or initiate phone calls, Live Chat calls, and WhatsApp calls directly in the app - all from a single, unified interface.
⚙️ Conversation and agent management
Change conversation parameters, update agent availability, and modify customer information to stay in control of every interaction.
Available channels [#available-channels-conversations-mobile-app]
You can use the following channels in the mobile app:
- WhatsApp (including Voice)
- Viber
- Messenger
- Apple Messages for Business
- Live Chat (including Voice and Video)
- KakaoTalk
- Calls (Voice and Video)
- SMS
- RCS
- LINE
- Telegram
- Social Media (Facebook Posts, Instagram Posts, Instagram Messaging, and Google Play Store Reviews)
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