Create emails with templates

You can create emails with predefined or custom templates in Broadcast or Flow. This makes it easy to start from a ready-made design or use your own template for greater flexibility.

To create an email from a template:

1. In the Infobip web interface, go to Moments → Broadcasts.
2. Select Create Broadcast.
3. From the channel list, select Email.
4. On the form, select Choose a template.
5. On the Choose a Content Email Template page, pick a template from one of the two tabs:
   • Predefined: Ready-to-use templates.
   • My custom: Templates you have created yourself (learn how to create custom templates [here]).
6. Preview any template by hovering over it and selecting Preview. Once you find the one you want, select Use.
7. The template opens in the Email editor, where you can edit it to suit your needs. For example, you can:
   • Use drag-and-drop blocks and widgets, such as text, images, buttons, and dividers, to build your layout.
   • Add personalization with placeholders, such as first name or account details.
   • Insert a footer with your company name, address, and unsubscribe link (mandatory).
   • Check blocks, body, display conditions, and subject line to confirm they are properly configured.
   
8. Use the Audit tab to fix issues, such as missing alt text or links.
9. Switch between desktop and mobile views to ensure a responsive design.
10. In the Preview tab, you can:
    • Test placeholders: Fill in placeholder fields to update the message preview.
    • Send a test message: Send a test email to check that content and personalization render correctly.
    • General info: Download the HTML version of your design or save it as a template for future campaigns.
11. Use the Inbox previews tab to preview your email in popular clients and ensure it displays correctly across inboxes.
12. For detailed guidance on the Preview feature, see Inbox previews.
13. When ready, select Done Designing and add the remaining details, then set up scheduling or automation.