Conversational modules
Programmable Channels
Platform functionality
Business segments
Industry verticals
Department
Our services
Solutions for telecoms
See why leading telecoms around the world choose Infobip to transform their network
Create new B2B revenue streams with our omnichannel communications platform
Telecom core & security
Secure your network from SMS and Voice fraud with our firewall that protects 120+ operators
Ensure all A2P SMS traffic is properly charged and eliminate revenue leakage with our SMS Firewall
Community & Resources
Creating Conversational Customer Experiences
Today’s customers expect their brand interactions to be convenient, conversational, and efficient. For businesses, this requires new omnichannel strategies to modernize and improve their customer experience.
Leveraging chat apps for customer communications enables businesses to create a direct, trusted, always-on connection throughout the entire customer journey—through the channels that customers prefer.
In the new eBook, Creating Conversational Customer Experiences, explore how a new generation of business chat solutions is helping companies to fully realize their omnichannel strategies—cost-effectively and at scale.
Explore how Infobip’s easily integrated apps, powered by Microsoft, can enhance existing technologies and communication strategies to:
- Improve and personalize contact center solutions
- Offer more convenient and cost-effective customer support
- Track behavior and performance through data platforms
- Boost customer engagement capabilities with proactive messages on relevant channels