Leveraging chat apps for customer communications enables businesses to create a direct, trusted, always-on connection throughout the entire customer journey—through the channels that customers prefer.
In the new eBook, Creating Conversational Customer Experiences, explore how a new generation of business chat solutions is helping companies to fully realize their omnichannel strategies—cost-effectively and at scale.
Explore how Infobip’s easily integrated apps, powered by Microsoft, can enhance existing technologies and communication strategies to:
- Improve and personalize contact center solutions
- Offer more convenient and cost-effective customer support
- Track behavior and performance through data platforms
- Boost customer engagement capabilities with proactive messages on relevant channels