Creating Conversational Customer Experiences

Leveraging chat apps for customer communications enables businesses to create a direct, trusted, always-on connection throughout the entire customer journey—through the channels that customers prefer. 

In the new eBook, Creating Conversational Customer Experiences, explore how a new generation of business chat solutions is helping companies to fully realize their omnichannel strategies—cost-effectively and at scale. 

Explore how Infobip’s easily integrated apps, powered by Microsoft, can enhance existing technologies and communication strategies to: 

• Improve and personalize contact center solutions 
• Offer more convenient and cost-effective customer support 
• Track behavior and performance through data platforms  
• Boost customer engagement capabilities with proactive messages on relevant channels