Customer Success Management

Customer Success Manager

Madrid - Spain

Apply now

At Infobip we dream big. Last year, over half of the world’s population interacted with businesses through the Infobip platform. It didn’t happen by chance: through 60+ offices on 6 continents, we are truly committed to helping our 200 000 enterprise clients reach and engage mobile users. Join us in driving the continuous success of Infobip by creating products that our customers love.

    As a Customer Success Manager, you will directly impact how our business moves and succeeds by helping existing clients grow their businesses.

    Why is this role important at Infobip?

    • You are in contact with all the key persons within your assigned clients, and all persons inside the company on assigned markets.
    • You understand your client’s business, knowing exactly which of our products can help them evolve their business.
    • You have an excellent overview of the business and are up to date with the latest industry trends as well as the competition. 
    • Clients with whom you cooperate are satisfied and they show it by stable and/or increased usage of service.

      More about you:

      • You speak fluently to clients, partners and colleagues alike and have great command of English and Spanish.
      • 5 to 10 years of experience in B2B Sales Development or Lead Generation roles (Exposure to IT and Telecommunications would be advantageous however experience in Retail, Ecommerce, Finance, Ridesharing, etc. will also be considered)
      • Team player with the ability to build internal relationships at all levels
      • Existing/Strong network of Enterprise type clients/contacts that the candidate can approach
      • Excellent communication skills - using language with precision, easily presenting arguments and synthesizing reports
      • You are able to present products and ideas with ease, confidence and persistence
      • You take consultative and creative approach to attend to clients’ needs (even if they are sometimes not aware of those needs).
      • You are adaptable and comfortable working in a progressive environment
      • You are highly skilled in managing end to end sales process, negotiations and closing the deal

        When you become part of Infobip you can expect:

        • Awesome clients – We serve and partner with the majority of the leading mobile operators, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
        • Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve. 
        • Do you like to play tennis, go to the gym, take long walks, travel, party, watch MasterChef, play playstation, sing karaoke or something more interesting? The team you will work with have various interests, some of them mentioned above. Don’t you like us already?
        • Since the team doesn’t pay your bills … we have a very competitive salary structure, with lucrative bonus systems that rival what you may find in the “Wolf of Wall street”!
        • Do you like cookies? Of course you do! We have a station with cookies and coffee all day every day. (And for those watching their weight, we also provide some healthy alternatives…)
        • Do you like to travel and meet people? Infobip has tailored an international onboarding program at our campus in Vodnjan where you will have the opportunity to learn about what we do surrounded by colleagues from all over the world! Explore new places, open your mind to exciting products and ideas, and meet people who may just become friends for life!
        • In your free time, enjoy the beach, taste the best olive oil in the world, visit the smallest city and the biggest historical colosseum – can we even call this work?
        • In your free time, enjoy the beach, taste the best olive oil in the world, visit the smallest city and the biggest historical colosseum – can we even call this work?

        Let's get the process rolling!

        Follow the link in order to apply and submit your CV. Please be aware that we will contact only candidates who best match the requirements of the position.

        Apply now