Craft customer journeys with automated workflows

Engage your customers in a dialogue across every channel through automated multi-step customer flows.

voice

Create exciting customer journeys incorporating multiple touchpoints across SMS, email, voice, mobile app notifications, or chat apps with our unified communications platform and intuitive visual interface.

Create flows in minutes

Create multi-stage flows in minutes with a simple drag-and-drop interface

Take control and design automated multichannel work flows with just a few clicks using our visual web-based builder. It’s easy to duplicate campaigns or make changes on the fly.

Match preferences

Match your users’ preferences

Match your customers’ channel preferences with the right message on the right channel at the right time. Enrich and diversify each conversation with the right combination of SMS, voice messages, email, in-app, and chat apps. It’s even possible to add chatbots.

Segmentation

Customer segments for targeted campaigns

Boost response rates by tailoring engagement strategies for specific customer groups. Our platform lets you segment your audiences based on customized attributes. No need to worry about managing unsubscribes and blacklists; it’s all automatically handled by the system.

Track results

Track results at every step

Optimize your communications strategy with actionable insights. Our visual interface allows you to view conversions at each step of the communication flow and track campaigns as they happen. It takes just minutes to add campaign data to dashboards and customize report formats.

Conditions

Make your flows conditional

Allow for users’ preferences with rules-based flows that respond to inputs from your audiences. Set conditions that facilitate enriched customer interaction: from channel fallback to multi-step “if-then” scenarios.

USE CASES

Improve customer experience

Make sure that important and time-sensitive alerts are delivered to customers by implementing a failover option in your communication.

Keep your customers happy

Send your customers the latest information related to their accounts and loyalty program status.

Improve customer engagement

Set up action-triggered, personalized communication based on customer behavior to motivate them to continue to engage or convert.

You're in good company

THE INFOBIP ADVANTAGE

  • 600+ direct-to-carrier connections
  • Connect with the whole world; over 7 billion people and things
  • Strong enterprise client base
  • 60 offices/6 continents/10 data centers

Our global reach and local presence enable us to react faster, engage more, and have meaningful face to face discussions with our clients. This allows us to create tailor-made solutions in-line with local requirements and based on proven global best-practices.

  • Best-in-class delivery rates
  • High speed and reliability
  • Low latency
  • In-house developed platform

Our solutions are created to adapt to the constantly changing market and communication trends at speeds and levels of precision and personalization that only an in-house solution can offer.  We help our clients to overcome the complexity of consumer communications, increase customer satisfaction and grow their businesses – all in a fast, secure and reliable way.

  • Technical expertise
  • Solutions consultancy
  • Customer success management
  • 24/7 local support and network monitoring

We aim to provide a remarkable customer experience by going beyond expectations and delivering consistent, personalized service. We will help you to get up and running in no time, whether it’s assisting with integrations, messaging best practices or solutions consultancy.

Craft customer journeys with automated workflows