Create exciting customer journeys incorporating multiple touchpoints across SMS, email, voice, mobile app notifications, or chat apps with our unified communications platform and intuitive visual interface.
Create multi-stage flows in minutes with a simple drag-and-drop interface
Take control and design automated multichannel work flows with just a few clicks using our visual web-based builder. It’s easy to duplicate campaigns or make changes on the fly.
Match your users’ preferences
Match your customers’ channel preferences with the right message on the right channel at the right time. Enrich and diversify each conversation with the right combination of SMS, voice messages, email, in-app, and chat apps. It’s even possible to add chatbots.
Customer segments for targeted campaigns
Boost response rates by tailoring engagement strategies for specific customer groups. Our platform lets you segment your audiences based on customized attributes. No need to worry about managing unsubscribes and blacklists; it’s all automatically handled by the system.
Track results at every step
Optimize your communications strategy with actionable insights. Our visual interface allows you to view conversions at each step of the communication flow and track campaigns as they happen. It takes just minutes to add campaign data to dashboards and customize report formats.
Make your flows conditional
Allow for users’ preferences with rules-based flows that respond to inputs from your audiences. Set conditions that facilitate enriched customer interaction: from channel fallback to multi-step “if-then” scenarios.
Improve customer experience
Make sure that important and time-sensitive alerts are delivered to customers by implementing a failover option in your communication.
Keep your customers happy
Send your customers the latest information related to their accounts and loyalty program status.
Improve customer engagement
Set up action-triggered, personalized communication based on customer behavior to motivate them to continue to engage or convert.
You're in good company
It has been fantastic working with Infobip on this project. Not only has the technology been easy to implement, the people at Infobip also use Strava. They understand how important Beacon is to our athletes. That extra connection to us and our product really came through in everything the Infobip team did with us.
Ethan Hollinshead, Senior Product Manager
Having Infobip as a global messaging provider helped us achieve higher reliability and increase delivery rates. In addition to helping us with one of our pain points, Infobip helped us improve member satisfaction by implementing Viber as a new channel for our users.
Erwann Robin, Product Manager
Having been cooperating with Infobip in Ukraine, we decided to sign the association agreement for all countries. Infobip is one of the biggest global messaging companies and factors such as high-quality and quick support, loyalty, and cost-efficiency which helped us to make our choice. We are satisfied with the quality of service they provide.
Nazar Kobryn, Product Manager
THE INFOBIP ADVANTAGE
- 600+ direct-to-carrier connections
- Connect with the whole world; over 7 billion people and things
- Strong enterprise client base
- 60 offices/6 continents/10 data centers
Our global reach and local presence enable us to react faster, engage more, and have meaningful face to face discussions with our clients. This allows us to create tailor-made solutions in-line with local requirements and based on proven global best-practices.
- Best-in-class delivery rates
- High speed and reliability
- Low latency
- In-house developed platform
Our solutions are created to adapt to the constantly changing market and communication trends at speeds and levels of precision and personalization that only an in-house solution can offer. We help our clients to overcome the complexity of consumer communications, increase customer satisfaction and grow their businesses – all in a fast, secure and reliable way.
- Technical expertise
- Solutions consultancy
- Customer success management
- 24/7 local support and network monitoring
We aim to provide a remarkable customer experience by going beyond expectations and delivering consistent, personalized service. We will help you to get up and running in no time, whether it’s assisting with integrations, messaging best practices or solutions consultancy.