Bring all your customer data together in one place and create in-depth customer profiles, including parameters like channel preferences and communication history.
Create customized customer profiles
Build comprehensive profiles for each customer to create audience segments for more precise targeting. Import your existing databases and use as is, or create custom fields with just a few clicks. You can augment your customer profiles with each interaction.
Automatically merge duplicate profiles
Our system automatically identifies and merges duplicates to create a single, unique record for each customer so you can streamline omnichannel communication management.
Filters for precise segmentation
Apply filters to select multiple attributes with just a few clicks to define customer segments to run contextual, micro-targeted communications. Our system dynamically moves customers in and out of segments as their customer attributes changes.
Tags to enrich customer profiles
Enrich and organize customer profiles with new data over time with tags to create target groups of customers based on these new inputs. Use tags to manage subscriptions and opt-outs, as well as customer importance.
Combine multiple datasets
Bring all your customer data into a single place. Import data using CSV and Excel files, or use our API to sync with your CRM system. No more time and resources wasted on toggling between multiple systems and data files.
Automate customer profiling
Connect Infobip with your internal business system to create a unified customer profile from different data sources.
Optimize customer communication
Organize customers into segments and send personalized, action-triggered messages.
Unify the customer journey
Use updated customer profiles to create a unified, personalized experience across all communication channels.
You're in good company
Connecting to the Infobip Platform enabled us to meaningfully connect with our customer base. Direct, personalized communication through a reliable partner made all the difference for our outreach programs, resulting in higher conversions and impacting our bottom line.
Vlasta Milina, PR & Marketing Manager
Having Infobip as a global messaging provider helped us achieve higher reliability and increase delivery rates. In addition to helping us with one of our pain points, Infobip helped us improve member satisfaction by implementing Viber as a new channel for our users.
Erwann Robin, Product Manager
Infobip's data segmentation tool is incredible. This is the data we rely on not just for offers to customers, but targeting campaigns for sponsors as well.
Isabella Zuluaga, Content Marketing & Communications
THE INFOBIP ADVANTAGE
- 600+ direct-to-carrier connections
- Connect with the whole world; over 7 billion people and things
- Strong enterprise client base
- 60 offices/6 continents/10 data centers
Our global reach and local presence enable us to react faster, engage more, and have meaningful face to face discussions with our clients. This allows us to create tailor-made solutions in-line with local requirements and based on proven global best-practices.
- Best-in-class delivery rates
- High speed and reliability
- Low latency
- In-house developed platform
Our solutions are created to adapt to the constantly changing market and communication trends at speeds and levels of precision and personalization that only an in-house solution can offer. We help our clients to overcome the complexity of consumer communications, increase customer satisfaction and grow their businesses – all in a fast, secure and reliable way.
- Technical expertise
- Solutions consultancy
- Customer success management
- 24/7 local support and network monitoring
We aim to provide a remarkable customer experience by going beyond expectations and delivering consistent, personalized service. We will help you to get up and running in no time, whether it’s assisting with integrations, messaging best practices or solutions consultancy.