CAB terms & conditions

May, 2024

Terms and Conditions 

Part A – Our Relationship with You 

Who we are 

We are Infobip d.o.o. (“we”, “us” and “our”), a company incorporated under the laws of Croatia with company registration number 130004106, whose registered office is at Istarska 157, Vodnjan 52215, Croatia. 

Structure of terms 

The agreement is between us and the person who completes the relevant event online registration form (“you” or “your”). Your agreement with us consists of: 

  • Part A (Our relationship with you); 
  • Part B (General terms for all participants); 

These Terms include and incorporate by reference the Terms and conditions to the extent including you through our website or complete registration and attendance at the event. 

Your agreement with us 

You should read this document carefully. These Terms govern your online registration, attendance at, and/or participation at the event. By registering for the event, you agree that you have read and accepted these Terms and agree to be legally bound by them. If you do not wish to be bound by these Terms, please do not register, attend, or participate in the Event. 

Registering on behalf of another 

If you are registering on behalf of another person, it is your obligation to make sure that the person attending is aware of these Terms and accepts them. By completing and submitting the registration form you are representing and guarantee that you have made the person attending aware of these Terms and that they have accepted these Terms. 

Changes to this policy 

These Terms apply to you from the date of publishing and until these Terms are superseded by a new version. We may update these Terms at any time for legal or regulatory reasons, or to reflect changes in our services or business practices. Any amended Terms will be posted on here. 

Contact us 

We have done our best to explain things clearly for you in this document but if you have any questions, please let us know. Our registered office address is at Istarska 157, Vodnjan 52215, Croatia; company number is 130004106; VAT number HR29756659895. 

For questions about registration or assistance with any registration problems, please contact us at [email protected]. If you have any other questions, concerns, or complaints, you may contact us at [email protected]

Part B – General Terms for All Participants 

Admittance to Events 

We, in our sole discretion, and without any liability or obligation, reserve the right to refuse admittance to and/or to cause to be removed any person from the Event that we determine: 

  • is behaving in a manner that could disrupt, hinder or cause a nuisance to the Event or to the enjoyment of any other person or partner at the Event; 
  • represents a security or health & safety risk to the Event or to any person or partner; and/or 
  • fails to comply with, or is likely to fail to comply with, these Terms. 

You agree to comply with all applicable laws in connection with your attendance or participation at the Event. 

Changes or Cancellation of an Event 

We try to make sure that the Event programmes, speakers, topics, and venues are correct at the time of publishing, but circumstances beyond our control may necessitate substitutions, alterations, postponements, or cancellations to the content, format, themes, name, performers, hosts, moderators, venue, or timing of an Event. 

We will endeavour to notify you as soon as reasonably practical of any substitutions, postponements, or changes by posting the updated information on our website. In the unlikely event of postponement or cancellation of the Event, we will not be liable to you for any expenditure, damage, or loss incurred by you as a result of the cancellation or postponement. 

Photography, Audio, and Video Recording 

Any use of photographic, audio, video or other recording equipment at the Event is strictly prohibited unless it is approved by us in writing in advance. 

By attending the Event you acknowledge and agree that the Event (or any part of it) may be photographed or recorded by us or our partners. You agree to permit us, or any third party licensed by us, to use, distribute, broadcast, or otherwise globally disseminate your likeness, name, voice, and words in perpetuity in television, radio, film, newspapers, magazines, and other media now available and hereafter developed, both before, during, and any time after the Event, and in any form, without any further approval from you or any payment to you. 

This grant includes, but is not limited to, the right to edit the media, the right to use the media (alone or together with other information), and the right to allow others to use or distribute the media. 

Your Attendance at the Event 

You are responsible for advising us at the time of making your booking regarding any special access requirements you require at the Event. We will not be responsible for any special requirements that have not been timely and appropriately communicated with us. 

You are responsible for obtaining the necessary visas for international travel to attend the event, and costs and fees related to obtaining the visa are yours to cover. If your visa is issued later than expected and the cost of flights at that time has significantly increased, we cannot guarantee the coverage of the additional flight costs. We strongly advise initiating your visa applications well in advance of the event to allow sufficient time for processing. We will try to support you in your travel arrangements, but any costs incurred due to late visa issuance and subsequent increased flight costs will be your responsibility, and we reserve the right to cancel your participation in the event. 

If you fail to secure the required visa within the reasonable timeframe (at least 20 days prior to the Event), we reserve the right to cancel your participation in the event. You are responsible for arranging your own appropriate insurance cover in connection with your attendance at the Event. We and our related companies will not be liable for any injury or damage to any person or to any real or personal property howsoever caused (except for death or personal injury as a result of our negligence or for any other type of liability that cannot be excluded or limited by law). 

During the Event, you shall conduct yourself in an orderly manner and shall not act in any manner which causes offence, annoyance, or inconvenience to other Attendees. Attendees shall not canvass, promote, advertise or solicit for business in a manner which, in our sole discretion, is deemed unacceptable. 

We reserve the right to remove from the Venue any attendee who we consider, in our reasonable opinion, contravenes applicable laws or regulations or our policies and procedures or those of the Venue, is likely to cause offence or annoyance, or is otherwise inappropriate or does not comply with these terms. 

Accommodation & Travel 

We will cover your accommodation and travel in line with the details given to you on the website:  and your own company compliance policies. All other costs will be yours to cover. We will not be liable nor responsible for any costs or expenses you may incur for whatsoever reason if these costs are not included on our website, even if those costs are Event-related. 

We do not cover any accommodation costs for additional companions you may bring with you, nor for the extended stay beyond the duration of the Event and in line with the Program Itinerary. 


  • Compliant with Participant Employer Policies – The Attendee acknowledges and agrees that participation in the Event is aligned and respectful of all internal policies, including but not limited to the Antibribery and Corruption Policy, of the company which the Attendee belongs to. 
  • Attend All Days of the Event – We expect all participants will be committed to respecting the agenda with full participation in the agenda with a minimum of 75% of scheduled activities. 
  • Participate in the Knowledge Sharing – In particular, we strive to have a deep exchange on the status of the industry and in shaping the future to come. To achieve results we kindly ask to have your inputs in a pre-event survey, active in event discussions and follow-up feedback post-event towards our collective thought leadership outputs. 

Customer Advisory Board (CAB) Program Specifics 

As part of the Customer Advisory Board (CAB) program, participants agree to the following objectives and guiding principles: 


  • Product Roadmap Insights: Provide an exclusive overview of our product roadmap, offering insight into upcoming developments and innovations. 
  • Client-Centric Input: Seek your valuable feedback on our products and services to enhance your experience and tailor our offerings to your needs. 
  • Industry Insights: Listen attentively to gain a deeper understanding of your challenges and industry-specific pain points, helping us better serve you. 

Guiding Principles: 

  • Safe and Trusting Space: This is a safe and trusting space. Everything shared during this session stays within the CAB. We highly value your insights and will use them exclusively to enhance our products and services. 
  • Open and Constructive Communication: We commit to complete transparency and expect the same from you. Your honest feedback, even if it’s constructive criticism, is invaluable for optimizing our offerings. 
  • Turn on Your Camera (for online sessions): Lastly, please keep your camera on. Although we’re meeting virtually, maintaining face-to-face connections is essential for productive discussions and meaningful connections. 

Intellectual Property Rights 

All intellectual property rights in and to the Event, the Event content, and all materials distributed at or in connection with the Event are owned by us, our related companies, and/or the Event sponsors or speakers attending the Event. You must not reproduce or allow anyone to reproduce trademarks or materials distributed by or on behalf of us at an Event for any reason, without our prior written permission. 

Nothing in these Terms shall vest in you any legal or beneficial right in or to any intellectual property rights owned or used under license by us or our related companies or grant to you any right or license to any other intellectual property rights of us or our related companies. All such intellectual property rights shall remain the exclusive property of us and our related companies. 


To the extent permitted by the applicable law, we disclaim all warranties or conditions, either express or implied, or any part of them in respect of any aspect of an Event or any related materials. 

You acknowledge and agree that in accepting these Terms you have not relied on any representation or warranty that is not expressly included in these Terms and you agree that you shall have no remedy in respect of any misrepresentation which has not become a part of these Terms. 

Limitation of Liability 

You acknowledge and agree that views expressed by speakers at or in connection with an Event are their own and we do not accept any responsibility or liability for any advice given or views expressed during or in connection with an Event. 

We shall not in any event be liable to you for any loss or damage you may suffer as a result of omissions, misquotations or other errors by us, which may occur in any form of publication or other media. 

We shall have no liability for any loss or damage suffered by you as a result of the exercise of our rights hereunder. 

Nothing in the Agreement excludes or limits either ours or your liability for any liability that may not be excluded or limited by applicable law. We shall not be liable to you for any incidental, consequential, indirect or special damages of any kind or for loss of profits or revenue or loss of business whether arising from negligence, breach or howsoever caused. 

Materials shared or distributed at or in connection with an Event are intended for information purposes only and should not be relied upon by you or others. We and our related companies do not provide any guarantees, conditions or warranties that the materials are complete or accurate and do not accept any responsibility or liability for reliance by you or any person on any aspect of the Event and/or any information. 


You agree to defend, indemnify, and hold us, our related companies, affiliates, subsidiaries, joint ventures, third-party service providers, and our respective employees, contractors, agents, officers, and directors harmless from all claims, liability, damages, losses, costs and expenses, including legal fees, that arise out of or are related to any breach of the Terms by you or any other liabilities incurred by us arising out of your attendance or participation at an Event. 

Force Majeure 

We are not liable if the Event is, in whole or in part, cancelled, rescheduled or postponed, or for any failure or delay to perform our obligations under these Terms, if such event results from anything beyond our reasonable control (for example, pandemic, natural disasters, flood, fire, acts of terror, war, labour strike, extreme weather, malicious damage, compliance with any law or governmental order, or mechanical, electronic or communications failure or degradation, or any other emergency) or anything else that renders performance of an Event, in whole or in part, impracticable, illegal or impossible. 

Governing Law and Jurisdiction 

The interpretation, formation and operation of the Terms and all non-contractual obligations arising from or connected with them shall be governed by and construed in accordance with, and all disputes between the parties arising out of or in any way relating to the Terms or any disputes between the parties in any way connected with the subject matter of these Terms (whether contractual or non-contractual) shall be governed by, the laws of Croatia. 

Each of the parties submits to the exclusive jurisdiction of the Croatian Courts. 

Nothing contained in the Terms shall limit our right to bring enforcement proceedings in another jurisdiction or to seek interim, protective or provisional relief in the courts of another jurisdiction. 

Some Final Terms 

These Terms (including our privacy policy) contain the entire agreement and understanding between us in respect of all matters which are referred to herein and supersede any prior, written or oral agreement between us relating to such matters. You confirm that in agreeing to accept these Terms you have not relied on any representation that is not expressly included herein and you agree that you shall have no remedy in respect of any misrepresentation which has not become a part of these Terms. However, nothing in these Terms purports to exclude liability for any fraudulent statement or act. 

If a court with jurisdiction over these Terms finds that any part of these Terms is wholly or partly unenforceable, you and us agree that where possible, the court should modify the terms to make that part enforceable while still achieving its intent. If the court cannot do that, you and us agree that the court should not have regard to that unenforceable part but still enforce the rest of these Terms. 

If we fail to insist that you perform any of your obligations under these Terms or we do not act or delay in acting to in exercise a right or remedy provided by these Terms that does not mean we have waived our rights or remedies against you and will not mean that you do not have to comply with your obligations. 

These Terms are personal to you. You agree not to assign or transfer your rights or obligations under these Terms to anyone else without receiving our prior written consent. We may assign or transfer these Terms without your consent by providing you with notice. 

You and us agree that no agency, partnership, joint venture, or employment is created as a result of these Terms and you do not have any authority of any kind to bind us in any respect. 

You agree that the only way you can provide us with legal notice is at the address(s) set out in Part A above. 

To the extent allowed by law, the English language version of the Terms is binding, and any translations are for convenience only. 

In these Terms: 

  • a reference to the Terms includes all its parts described in Part A, and includes any amendment to or replacement of them; 
  • headings are for reference purposes only and do not form part of the Terms; 
  • a reference to a statute, code or other law includes regulations and other instruments under it and consolidations, amendments, re-enactments or replacements of any of them; 
  • the singular includes the plural, and vice versa; and 
  • “includes”, “including”, “for example”, “such as” and similar terms are not words of limitation. 
  • If you are a consumer, nothing in these Terms excludes any of your applicable consumer or other statutory legal rights that cannot be waived.