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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Customer Engagement
Communication Channels
Platform and Connectivity
Solutions
Solutions
Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

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Solutions
Industries
Partnerships
INFOBIP PARTNER CONNECT PROGRAM
Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

HUBS
Telecoms
Telecoms
Maximize your revenue with Infobip

We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

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Telecom solutions
Resources
RESOURCES
Get better by example and experience

Real-world Insights, events and case studies to learn and adapt to your needs.

Hubs
Flow

Craft customer journeys with automated workflows

Engage your customers in a dialogue across every channel through automated multi-step customer flows. 

Create exciting customer journeys incorporating multiple touchpoints across SMS, email, voice, mobile app notifications, or chat apps with our unified communications platform and intuitive web interface. 

  • CREATE FLOWS IN MINUTES

    Create multi-stage flows in minutes with a simple drag-and-drop web interface

    • Take control and design automated multichannel work flows with just a few clicks using our web interface. Use templates, duplicate flows and make changes on the fly.
  • MATCH PREFERENCES

    Match your users’ preferences

    • Match your customers’ channel preferences with the right message on the right channel at the right time. Enrich and diversify each conversation with the right combination of SMS, voice messages, email, in-app, and chat apps, or even build your own chatbot.
  • SEGMENTATION

    Automated and real-time triggered communications

    • Boost response rates by tailoring engagement strategies for specific customer groups. Organize customers into segments and send personalized, action-triggered messages. Automatically add people to flow based on external actions such as sign ups or purchases. No need to worry about managing unsubscribes and blacklists; it’s all automatically handled by the system.
  • TRACK RESULTS

    Track results at every step

    • Optimize your communications strategy with actionable insights. Our web interface allows you to view conversions at each step of the communication flow and track campaigns as they happen. It takes just minutes to add campaign data to dashboards and customize report formats.
  • CONDITIONS

    Make your flows conditional

    • Allow for users’ preferences with rules-based flows that respond to inputs from your audiences. Set conditions that facilitate enriched customer interaction: from channel fallback to multi-step “if-then” scenarios.
  • 01 CREATE FLOWS IN MINUTES
    Create multi-stage flows in minutes with a simple drag-and-drop web interface
  • 02 MATCH PREFERENCES
    Match your users’ preferences
  • 03 SEGMENTATION
    Automated and real-time triggered communications
  • 04 TRACK RESULTS
    Track results at every step
  • 05 CONDITIONS
    Make your flows conditional

Craft customer journeys with automated workflows

Contact an Expert
  • It has been fantastic working with Infobip on this project. Not only has the technology been easy to implement, the people at Infobip also use Strava. They understand how important Beacon is to our athletes.

    Ethan Hollinshead
    Senior Product Manager
  • Having Infobip as a global messaging provider helped us achieve higher reliability and increase delivery rates. In addition to helping us with one of our pain points, Infobip helped us improve member satisfaction by implementing Viber as a new channel for our users.

    Erwann Robin
    Product Manager
  • Having been cooperating with Infobip in Ukraine, we decided to sign the association agreement for all countries. Infobip is one of the biggest global messaging companies and factors such as high-quality and quick support, loyalty, and cost-efficiency which helped us to make our choice. We are satisfied with the quality of service they provide.

    Nazar Kobryn
    Product Manager

  • Improve customer experience

    Make sure that important and time-sensitive alerts are delivered to customers by implementing a failover option in your communication.

  • Keep your customers happy

    Send your customers the latest information related to their accounts and loyalty program status.

  • Improve customer engagement

    Set up action-triggered, personalized communication based on customer behavior to motivate them to continue to engage or convert.

The omnichannel cloud communications platform for developers and businesses alike.

Infobip API

Use any programmable language to easily integrate various communication channels and modules into your business workflows.

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Infobip Web Interface

Build customer journeys easily with drag and drop automated workflows and create detailed profiles to personalize customer communication.

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The Infobip Advantage

  • Local, Globally

    Our local presence enables us to react faster and have everyday interactions with our customers, providing solutions in-line with their needs, local requirements and based on proven best-practices.

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  • Scalable, Fast and Flexible Solutions

    Our solutions are created to adapt to the constantly changing market and communication trends at speeds and levels of precision and personalization that only an in-house solution can offer.

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  • Own Infrastructure

    Our infrastructure easily scales horizontally, leveraging the hybrid cloud model to never run out of resources. 

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  • Remarkable Customer Experience

    We will help you get up and running in no time, whether it’s assisting with integrations, messaging best practices or solutions consultancy.

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  • Craft Customer Journeys with Automated Workflows

    Engage your customers in a dialogue across every channel through automated multi-step customer flows.