-
-
What we used to sell in 30 days, we now sell in 5 days. Infobip helped us streamline our communication process and speed up sales.
Nemanja Malisic
IT Project Manager, Würth Group -
By fully automating one of the most cumbersome aspects of our billing process, we are able to operate with maximum efficiency.
Raju Hiremath
T Assistant General Manager, VRL Logistics
Solutions that optimize your business processes
-
Centralize customer communication
-
Unify customer data
-
Automate campaigns
-
Streamline internal messaging
-
Reduce pressure on agents and shorten time to resolution
ACCESS CONVERSATION HISTORY
Give your customer support team an overview of conversation history, so they can offer better support.
MANAGE COMMUNICATION FROM A SINGLE INTERFACE
Enable your agents to converse over multiple channels from a single workspace.
ENABLE SELF-SERVICE SUPPORT
Automate responses to frequently asked questions by using chatbots and Interactive Voice Response (IVR).
-
Improve data quality to increase profitability
UNIFY DATA SOURCES
Connect fragmented customer data and digital interactions from different touchpoints into a single, comprehensive overview of the customer.
CLEAN DATA RECORDS
Keep your database up to date with continuous identity and phone number verification.
-
Save time with automated flows for each customer touchpoint
SEND TARGETED CAMPAIGNS
Set up automatic communication flows triggered by customer behavior and based on communication preferences.
-
Automate messaging towards your staff and suppliers
ENHANCE SYSTEMS FOR MORE PRODUCTIVITY
Set up triggers that activate employee messaging based on pre-defined events, from delivery receipts in transportation and logistics, to service calls in manufacturing.
