ETF Airways: Improved operational efficiency and flight safety with Infobip


Staying connected while expanding

ETF Airways is Croatia’s new air carrier, looking to expand its services to other countries in the future. To ensure successful expansion, however, the airline company first needed to improve its operations and ways of communication.

The company’s main goal was to find a way to keep pilots and cabin crews informed with manuals and trip sheets in real-time during operating hours.

Since employees already use iPads for their daily operations, the air carrier was looking for a secure and reliable solution that enables them to stay connected online – regardless of where they are in the world.


Global connectivity with Infobip

Considering its geographically spread EFB devices, ETF Airways chose Infobip as its trusted solution for keeping pilots, cabin crews, and ground crews informed.

Infobip operates a SIM-based cellular connectivity management platform (CMP). It enables global connectivity across all Internet of Things (IoT) use cases. ETF Airways benefits from its automation and management potential through a central API and easy-to-use user interface.

It offers a host of functionalities, including:

  • Lifecycle management
  • Network maps
  • SIM views
  • Automated ordering processes
  • Anomaly and theft detection
  • Data usage limits
  • Analytics and reporting

Infobip enables ETF Airways employees to be online, download content, and exchange flight and aircraft maintenance details in real time. The system keeps them informed with major relevant information without the need for printed documents.

ETF Airways used Infobip Things to share flight, aircraft maintenance, and weather details.

Flight crews have access to performance calculation tools, routes, and airport information via the Boeing application installed on their iPads. They also receive crucial updates about weather conditions at the departing airport, during the flight, and the destination area.

Additionally, since Infobip uses global SIMs, ETF Airways is confident the solution will work with any future expansions.


Operational efficiency, reduced costs, and increased flight safety

Using global SIMs to connect ETF Airways devices ensures continuous two-way communication between crews while on the ground, as well as before, during, and after a flight.

As a result, the air carrier improved its operational efficiency and increased flight safety.

ETF Airways increased flight safety and improved operational efficiency

ETF Airways maintenance teams are also appreciative of the timely insight into fuel consumption and other engine parameters that are necessary to conduct safe flights.

Using Infobip’s IoT global sims helped us become a paperless cabin crew. Now, our pilots, cabin and ground crews are always connected – regardless of where they are in the world. As a result, we’ve improved operational efficiency, increased flight safety, and reduced costs. We look forward to expanding our services with Infobip in the future to deliver real-time information to our customers.

Marko Brankovic

Flight Operations Manager at ETF Airways

Company Profile

ETF Airways

Croatia’s new air carrier ETF Airways introduced its first two 189-seater Boeing 737-800 aircrafts to the public three months ago after all approvals and acceptance phases by the regulatory authorities in European Union had been passed. ETF Airways business is oriented to charter flights and aircraft leasing arrangements – providing flights to other B2B airline companies. The airline company’s future plan is to extend the number of aircrafts. ETF Airways recently signed a partnership agreement within Kosovo, from where the charter flights depart towards different destinations in Europe including Switzerland, Norway, Germany, Finland, France, and Italy.