Eight Trends That Will Shape Business Communications in 2022
Cloud-based communication is evolving at pace – here’s what’s on the horizon, according to customer engagement experts.
The seismic changes the world is going through are clearly going to have a significant influence on how businesses conduct their relationships with customers and employees in 2022.
In this ebook, Infobip experts will drill down a little further, sharing their perspectives on more specific trends CX-focused businesses need to be aware of in 2022.
Download and discover:
- How businesses look to simplify communications
- What happens as preparations for the Metaverse get underway
- What hybrid working means in communications redesign
- The benefits of 5G become tangible
- How AI makes customer interactions more human
- Why platform businesses focus on engagement growth
- The turning point for authentication and security
- SMEs moving to omnichannel
