Empathy in the Age of AI: A Customer Experience Study

Upgrade your CX

What does a consumer-brand relationship mean in the AI era? And how can brands develop empathetic bonds with large audiences – while reining in CX budgets? 

The Empathy in the Age of AI research study – a survey of more than 4,000 consumers and 600 customer-focused leaders – answers these questions.

Some findings have deep implications for brands and hint at a new way forward.