Use Cases for SMS and RCS

Level up your customer engagement

RCS and SMS messaging services are an awesome way to connect with customers for real-time, responsive engagement. But knowing the places in your business where mobile messaging can make a difference can be tricky.

In this guide, we take you through five different RCS and SMS use cases – times and places where these channels let you connect with customers more effectively than any other.

Read the guide to discover:

  • Why mobile messaging tops email and voice when it comes to connecting with customers at precisely the right time
  • How video-rich, interactive RCS messaging can transform your CX
  • Use case examples