Use Cases for SMS and RCS
Level up your customer engagement
RCS and SMS messaging services are an awesome way to connect with customers for real-time, responsive engagement. But knowing the places in your business where mobile messaging can make a difference can be tricky.
In this guide, we take you through five different RCS and SMS use cases – times and places where these channels let you connect with customers more effectively than any other.
Read the guide to discover:
- Why mobile messaging tops email and voice when it comes to connecting with customers at precisely the right time
- How video-rich, interactive RCS messaging can transform your CX
- Use case examples