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From Disruption, to Crisis, to Rebound: The Resiliency of Retail in a Changed Landscape

The retail industry has faced years of disruption and digital transformation driven by shifting consumer preferences and buying behaviors. This IDC Infobrief highlights the impact of the pandemic on consumer shopping habits and identifies new opportunities for retailers to invest in.

Download the ebook to discover:

  • COVID’s impact on consumers’ spending habits
  • How customers want to interact with a store
  • Why omnichannel is essential for a good customer experience
  • New opportunities for retailers
  • Ways to innovate the in-store experience