From Disruption, to Crisis, to Rebound: The Resiliency of Retail in a Changed Landscape

The retail industry has faced years of disruption and digital transformation driven by shifting consumer preferences and buying behaviors. This IDC Infobrief highlights the impact of the pandemic on consumer shopping habits and identifies new opportunities for retailers to invest in.

Download the ebook to discover:

COVID’s impact on consumers’ spending habits
How customers want to interact with a store
Why omnichannel is essential for a good customer experience
New opportunities for retailers
Ways to innovate the in-store experience

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