What customers want: A retailer’s guide to digital customer experiences.

Adjusting to a changed landscape

We commissioned a massive survey on a sample of 10,000 consumers across Europe to understand what customer service means in a evolving world. The research findings in this eBook will give you insight into various new customer habits, the demands they now have, and how you can be the one to address them.

Download our eBook to discover how to please customers in:



of customers won’t complete purchases if they don’t feel secure



of customers say they don’t receive personalized messages from brands

Customer service


of UK consumers have had bad experiences with customer service

Find out what customers are really looking for from brands and how you can get a competitive advantage with the right tools and techniques.