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What Customers Want – A Retailers Guide to Digital Customer Experience

We commissioned a massive survey on a sample of 10 000 consumers across Europe to understand what customer service means in a world changed by Covid-19. The research findings in this eBook will give you insight into various new customer habits, the demands they now have, and how you can be the one to address them.

Download our eBook and learn how to address new customer demands in:

  • Security
  • Engagement
  • Customer service

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