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WhatsApp Business Use Cases

Follow these tried-and-true ways your business can use WhatsApp, combined with chatbots and live agents, to always be there for your customers – from onboarding to retention

Start connecting with customers on their favorite chat app

WhatsApp’s popularity as a customer support channel has grown over the last few years – and for good reason. Leveraging rich media functionalities and automation through WhatsApp is proven to reduce costs and increase customer satisfaction.

In this guide, we highlight the top WhatsApp Business use cases in the retail, finance, and telecommunications industries that are sure to keep your customers engaged.

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