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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

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Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

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We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

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Interactive Voice Response (IVR)

Interactive Voice Response (IVR) helps your users quickly navigate interactive menus using their phone’s keypad

Interactive Voice Response (IVR) is an automated system that uses recorded messages to guide callers through interactive menus. Callers choose from programmed options using Touch-Tone codes via their phone’s keypad. 

Callers can receive critical information, perform transactions, or find the right person to assist – without having to speak to an agent.  You can connect an IVR system to your contact center or omnichannel engagement hub to redirect customers to other low-cost channels, such as chat apps, and introduce other forms of automation, such as chatbots.