Interactive Voice Response (IVR)

Interactive Voice Response (IVR) helps your users quickly navigate interactive menus using their phone’s keypad

Interactive Voice Response (IVR) is an automated system that uses recorded messages to guide callers through interactive menus. Callers choose from programmed options using Touch-Tone codes via their phone’s keypad.

Callers can receive critical information, perform transactions, or find the right person to assist – without having to speak to an agent. You can connect an IVR system to your contact center or omnichannel engagement hub to redirect customers to other low-cost channels, such as chat apps, and introduce other forms of automation, such as chatbots.

Feb 16th, 2021
1 min read

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