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Telecoms
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Documentation

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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Customer Engagement

Communication Channels

Platform and Connectivity

Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

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Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

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We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

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Real-world Insights, events and case studies to learn and adapt to your needs.

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Glossary

NER

Named entity recognition (NER) is a technique used in AI chatbots to locate and classify a user’s words into predefined categories.

A subtask of natural language processing (NLP), NEP seeks to locate and classify the words used by a user into predefined categories, such as a person’s name, location, organization, contact details, and so on.

This information can then be carried onto downstream tasks, deeper into the chatbot’s conditional decision flow.

Head to our documentation page to learn how NER-enabled intents work in our chatbot-building platform, Answers.

Simplifying the Global Complexity of Communication