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NER

Named entity recognition (NER) is a technique used in AI chatbots to locate and classify a user’s words into predefined categories.

A subtask of natural language processing (NLP), NEP seeks to locate and classify the words used by a user into predefined categories, such as a person’s name, location, organization, contact details, and so on. 

This information can then be carried onto downstream tasks, deeper into the chatbot’s conditional decision flow. 

Head to our documentation page to learn how NER-enabled intents work in our chatbot-building platform, Answers