Amman, Jordan: March – 2021: Infobip, a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey, announces the official partnership with the leading IT professional service provider, General Computers & Electronics Company (GCE). The partnership aims to enrich citizens’ engagement and enhance the digital experience over the public sector’s communication channels in Jordan.
The collaboration will combine GCE’s deep roots and understanding of the local market, with Infobip’s global expertise in omnichannel and citizen experience solutions. The partnership will open new horizons for both providers and form a united front to empower the digital transformation process for various industries including banking and technology, but with focus on Jordan’s public sector.
Made possible through this joint effort between GCE and Infobip, electronic governments will interact with citizens through AI based chatbot and Contact Centre solutions to deliver an everyday citizen experience over uninterrupted, interactive, and popular communication channels. The chatbot will enable citizens to access a self-service portal, request governmental services, and submit electronic applications while tracking and receiving timely updates on application progress.
The partnership of GCE and Infobip will enable governments to enhance citizens’ satisfaction rates over an integrated single communication platform, offering a 360 view of all citizens’ data and communications history. The digital transformation will enable governments to identify citizens’ needs and provide accurate responses to citizen inquiries through Infobip’s secure and scalable cloud technology services.
Ms Rula Milbes, Deputy General Manager at GCE, commented “The accelerated move to digitizing across all sectors requires focusing on enhancing the digital experience between companies and their audience and clients, GCE as a leading professional service provider has realized this early on, and through our partnership and collaboration with Infobip, we can now offer our clients solutions that can help them elevate their services and offering. We see many opportunities for Infobip communication platform and its diverse offered channels within our market, and we are keen to start the journey with Infobip.”
Mrs Hana Bilbeisi, Strategic Accounts and Partnership Manager at Infobip, concluded “We are expanding rapidly in the MENA region, and as a global company, we recognize the importance of building strategic partnerships with leading local IT companies in different markets and across multiple sectors. The synergies between Infobip and GCE will bring great value to the public sector in the kingdom by leveraging GCE’s local experience and knowledge of the government digital transformation journey coupled with Infobip’s solutions that enrich citizens’ experiences across all stages of the digital journey.”
About the General Computers & Electronics Company:
GCE is a Jordanian registered and owned company headquartered in Amman, a member of GCE Group, operating since 1985. In its journey, it established itself as a leader in the IT market in Jordan as a reliable partner to its customers providing them with the latest technologies and professional services.
To learn more about GCE, visit: http://www.gce.com.jo/
Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication security and contact center solutions help clients and partners overcome the complexity of consumer communications, grow their business and increase loyalty– all in a fast, secure and reliable way. With over a decade of industry experience, Infobip has expanded to include 68+ offices on six continents offering natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 600 telecom networks. The company serves and partners with leading mobile operators, messaging apps, banks, social networks, tech companies, and aggregators.
To learn more about Infobip, visit: https://www.infobip.com/