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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Communication Channels

Customer Engagement

Platform and Connectivity

Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

Solutions

Industries

Maximize your revenue with Infobip

We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

Telecom solutions

Get better by example and experience

Real-world Insights, events and case studies to learn and adapt to your needs.

Hubs

Customer Retention

Personalize the Experience, Keep the Customer

Increase retention by building one-on-one relationships with your customers - and do it easily at scale.

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Direct, personalized communication resulted in higher conversions and impacting our bottom line.

Vlasta Milina
PR & Marketing Manager, ShoeBeDo
With Infobip, we can engage our consumers over the right channel and the right time, and do so globally.

Bojan Šturm
International Print and Telemarketing Director, Studio Moderna
Our RCS campaigns have led to a 115% increase in our revenue. It’s a new experience for our customers, giving them clear ideas of inspiration.

Rebeca González Huerta
Senior Marketing Manager Loyalty and CRM, Club Comex

Solutions that increase customer loyalty

Use the sale as the foundation to build customer relationships

USE OMNICHANNEL MESSAGING

Increase reach and engagement by including all channels where customers spend their time into your communication activities.

COMMUNICATE WITH CONTEXT

Create smart contextual communication campaigns based on past customer behavior.

IMPROVE RETARGETING RELEVANCE

Use automation to reach customers with the right message at the right time, on the right channel.

Keep your customers and get them talking about you

PERSONALIZE LOYALTY CAMPAIGNS

Set up personalized campaigns for loyal customers so that they always receive the most relevant offer and information.

TURN CUSTOMERS INTO ADVOCATES

Encourage loyal customers to refer friends to your app or site by offering rewards for completed actions.

Know the customer’s preferences, behaviors and needs

CAPTURE COMMUNICATION PREFERENCES

Know your customer communication preferences, their favorite communication channels and past behavior.

COLLECT VALUABLE FEEDBACK

Improve response rates to feedback questions by asking them over the customer’s preferred channels.

Increase retention by building one-on-one relationships with your customers - and do it easily at scale.

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