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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Customer Engagement
Communication Channels
Platform and Connectivity
Solutions
Solutions
Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

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Solutions
Industries
Partnerships
INFOBIP PARTNER CONNECT PROGRAM
Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

HUBS
Telecoms
Telecoms
Maximize your revenue with Infobip

We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

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Telecom solutions
Resources
RESOURCES
Get better by example and experience

Real-world Insights, events and case studies to learn and adapt to your needs.

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Customer Service

Great Customer Service Starts With Knowing Your Customer

Empower your staff to deliver exceptional support in context, on any channel.

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  • We increased our NPS score by 19% and reduced the costs associated with our contact center by 10-fold.

    Ilya Schirov
    Senior Vice President, Raiffeisenbank Russia
  • A very successful implementation of Infobip technologies resulted in ROI values over 200.

    Femi Nwaosa
    Head of Corporate Collection and Digital Sales-ePayment Solutions at GT Bank
  • We were delighted with the service because it enabled us to send effective notifications at just the right time.

    Nikolay Shcherbak
    Finance Director, Chocolife.me

Solutions that improve customer service and help agents

  • Improve customer satisfaction by responding anywhere, any time

    LET CUSTOMERS CHOOSE THE CHANNEL

    Serve customers over the phone, chat apps, SMS, email while managing all communication from a single platform.

    ENABLE IMMEDIATE ACCESS

    Give your customers access to real-time support through chat apps or live web chat.

Empower your staff to deliver exceptional support in context, on any channel. 

Contact an Expert