Solutions and Services


Create ecommerce customer experiences that convert

Boost conversion and increase customer loyalty by removing friction and delighting customers on their channel of choice. 


Unlock unified commerce, reach customers on any channel

Enable true omnichannel communications with a platform that empowers you to reach shoppers on any channel. Whether you’re looking to provide real-time support over WhatsApp and social media, promote new products with RCS, share loyalty incentives via email, or send SMS delivery notifications, our channels are always open.


Watch your ratings soar with AI and automation

Provide conversational support wherever your customers need it, with a digital-first, cloud contact center. Enable rapid answers, proactive recommendations, and tailored sales assistance, with AI chatbots, live chat, video calls, and more – deployed across your customers’ favorite channels.


Get personal with a customer data platform

Improve your ROI by having clear insights into customer behavior, campaign metrics, and customer service analytics. Encourage loyalty and improve engagement by communicating at the right time using intelligent segmentation, event-based triggers, and automated messaging flows throughout the customer journey.


Connect safely, without compromising on customer experience

Build trust and increase conversion by safeguarding your customers’ data privacy. Adopt silent mobile verification, know your customer (KYC), SIM swap check, and more to provide compelling experiences – without compromising on security.


boosts in sales using Infobip’s Viber business messaging solution


increase in customer satisfaction with WhatsApp Business


higher online orders, with personalized Viber messaging

Since partnering with Infobip, we’ve continually improved our customer engagement and campaign results. The team’s support and client servicing is remarkable.

— Arjay Yano Senior Digital Supervisor, Primer Group

Implementing WhatsApp Business for verification and password reset increased customer trust and cut our costs by 50%.

— Ossamah Basaita VP of Products, OpenSooq

Infobip enabled us to make meaningful, personalized connections with our customer base, resulting in higher conversions that impact our bottom line.

— Vlasta Milina PR & Marketing Manager, ShoeBeDo

Unify your communications and increase customer satisfaction

Engage customers

Improve engagement and drive sales with hyper personalized, event-triggered campaigns

Improve conversions

Reduce cart abandonment and maximize sales by automating the customer journey

Support 24/7

Offer real-time service with smart chatbots and live agents, through Conversations, our digital contact center

Drive loyalty

Make better connections with shoppers using personalized messages informed by previous behaviors

Our ecommerce customer experience solutions at a glance

Our full-stack cloud communications platform helps ecommerce companies forge stronger connections with customers.