5G use cases: Transforming your CX at high speed

Learn how 5G technology is transforming the world and helping businesses across industries drive value and genuinely augment the customer experience with new use cases and opportunities. 

Senior Content Marketing Specialist

Razan Saleh

Senior Content Marketing Specialist

The fifth generation of telecom (5G) networks is one of the most transformational technologies we’ve ever seen. It began to hit the market at the end of 2018 and continues to spread globally very quickly.

Beyond speed, the technology is expected to bring in a massive 5G IoT (Internet of Things) ecosystem, in which networks can handle the communication needs of billions of wireless connections while maintaining an optimal balance of speed, latency, and cost.

5G offers an opportunity for businesses to drive value and genuinely augment the customer experience.

Here we discuss how 5G works, a few emerging use cases for different industries and how you can capitalize on the benefits of this technology.

5G at a glance

The global adoption of 5G networks has taken off with rapid expansion. However, the public understanding of the new technology hasn’t caught up yet.

Let’s take a step back. While 3G and 4G offered us mobile Internet and mobile broadband, respectively, altering how we engage with our environment, 5G will connect everyone with everything.

The technology is designed to dramatically increase network capacity, allowing cars, utility grids, appliances, medical devices, industrial machinery, houses, cities, farms, and other gadgets to all be connected.

5G will reduce interruptions and improve security, enabling mission-critical services like remote surgery, self-driving cars, and enhanced public safety by providing secure connections 20 times faster than the previous 4G LTE technology.

And due to its comprehensive transport security algorithms and precautions, 5G is designed to be more secure than any previous cellular technology.

5G benefits for business

Today’s world is more remote and less physically connected. 5G will change that by enabling businesses to interact seamlessly with customers and build meaningful relationships.

The features of this technology address the requirement for a flexible and secure enterprise connection alternative that many companies have long desired. Here are a few 5G benefits for businesses:

  • Automation: Lower latency and increased speed make this technology a feasible option for automating branch offices and retail shops.
  • Alternative options for dedicated links: 5G provides cheaper and more flexible options for  MPLS and other dedicated lines used for latency-sensitive applications
  • More users and devices: 5G supports more users and devices connected at the same time and in the same physical area due to its higher capacity.
  • Enhanced Security: 5G is a more secure choice for IoT, branch, and other enterprise traffic due to additional security features such as key management services.

Telecoms, cloud technology providers, manufacturers, and governments worldwide are all working to make 5G a more secure technology, which should alleviate many of the security concerns that businesses have today.

Infobip’s Mobile Identity solution offers tailored security controls to individual apps and mobile devices, ensuring only authorized users have access. It enables simple user authentication without compromising the user experience. Because 5G is programmable, emerging security solutions, such as Mobile Identity, can be easily integrated.

5G business use cases

5G can accelerate the digitalization of practically every industry, including healthcare, retail, automative, and telecommunications.

Here are a few of the emerging 5G use cases for various sectors aiming to improve the customer experience:

5G monetization use cases

However, of all the industries, telecommunications might gain the most from 5G technology, using it to create new revenue streams in many innovative and traditional ways.  

Here are a few 5G monetization use cases for telecom providers: 



Next-generation experiences need next-generation networks

Today, Mobile Network Operators are still far away from this new business model enabled by 5G. Major changes are required from both the MNO and the industry players to capture the opportunities that drive value.

As leaders in omnichannel cloud communication, we can help operators utilize the full potential of 5G and connect businesses with customers through frictionless interactions.

Together, let us leverage the power of 5G to imagine, create, and transform the customer experience for future generations.

Start your CX transformation today

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Learn more communication technology trends

Jun 3rd, 2022
5 min read
Senior Content Marketing Specialist

Razan Saleh

Senior Content Marketing Specialist