We’re living in an experience economy where businesses are increasingly prioritizing CX as a part of their overall strategy to become more customer-centric. And to stand out in this highly competitive digital environment, it’s important to provide a differentiated customer experience.
With a rising demand for CX consulting and technologies, it is difficult to find a digital transformation partner that can provide a holistic customer experience solution. As a System Integrator (SI), you have a grasp over your clients’ CX requirements but need a partner that can take you beyond implementing technology to providing an end-to-end omnichannel customer experience.
With years of expertise in omnichannel communications and a strong CX foundation, Infobip is the strategic partner that can enable you to exceed your clients’ needs, make data-driven decisions, and grow revenue with the right solutions.
Benefits for system integrators
Revenue growth and monetization opportunities
According to Gartner, “While investments in digitalization in companies proceed, the passage towards a pay-per-use model will continue. Software as a Service (SaaS) will push growth in almost all software segments. Cloud software will grow more than 22% this year, compared to the 6% expected from all other forms of software.”
On one hand, as a SI, you will find new opportunities. However, due to the growing demand for digital transformation, in order to achieve business growth, you need to respond to your clients’ requests for end-to-end omnichannel customer experience solutions.
Our cloud communication platform enables SI’s across all industries to offer our omnichannel customer engagement hub, digital contact center, chatbot building platform, and an entire suite of digital channels to help transform your clients’ customer experience into a hyper-personalized one.
Communications are at the heart of providing a differentiated customer experience and a key part of digital transformation. Partnering with us helps set the foundation to elevate your offering beyond implementation to strategy, the right channels, end-to-end solutions, and consultation to grow further.
Through our Partner Connect Program, you have the ability to monetize our solutions:
- On top of our customer experience solutions, as a SI you can monetize on transactional channels and earn through messages exchanged.
- Offer value-added solutions such as customized API plug-ins to modernize legacy systems, custom integrations, training, and consulting.
Scalability and adaptability
COVID-19 has accelerated the need for digital transformation. A direct result of that is the ability to provide customization and API-based cloud solutions at scale that are easy to integrate and implement.
Through our Partner Connect Program, our SI partners get access to our Customer Services with expert advice and consultation. You can also implement in-demand use cases across our solutions and channels in order to kickstart your clients’ customer experience workflow and drive additional value.
Our engineering teams are constantly looking to expand our solutions and use cases. Thereby allowing our SI partners to dedicate their time towards consulting and implementation on behalf of their clients, while we take care of the digital transformation.
Business and technology expertise
The right customer experience partner not only brings scalable and innovative solutions but business knowledge, technology expertise, and understanding of your clients’ customer experience strategy. At Infobip, we understand customer experience is crucial to your clients’ business goals and as a leader in omnichannel solutions, we help to make sure you break down the communication siloes and go to market faster in a customer-centric way.
Ability to leverage our strategic alliances
Our strategic partnerships with cloud platforms such as Microsoft, Salesforce, Adobe, Oracle, Zapier, and more help SI’s leverage their solutions and choose a multi-tenant approach without worrying about costs to support their clients’ templates and deployment intricacies.
Global reach, local presence
In 2021, we were named a leader in the IDC MarketSpace: Worldwide Communication Platform-as-a-Service (CPaaS) Vendor Assessment. This means we have the ability to help our SI partners facilitate the rapid development of real-time communication services that are both easy to create and are scalable.
In addition, our global reach with over 650+ direct carrier connections and local presence in over 70 countries ensures SI’s can service their client’s communication needs from anywhere.
Always-on training and co-marketing support
Through our Partner Program, SI’s can make use of other business benefits such as training and resources to help bring your go-to-market faster. You’ll be able to take advantage of co-marketing support and platform training at no cost. It’s a win-win situation, SI’s will have a direct impact on the platform, and we, in turn, will empower you to drive revenue and offer scalable solutions by providing you with the required information, support, and training.
Become a partner today
Our Partner Connect Program offers go-to-market support, certification, and training to help system integrators deliver innovative and transformative customer experience solutions.
Learn more about our partner ecosystem