Accelerate your business with Infobip’s partner program

Deep dive into Infobip’s partner connect program and find out how we can help you accelerate your business and revolutionize your clients’ CX.

Senior Content Marketing Specialist

Razan Saleh

Senior Content Marketing Specialist

In today’s fast-paced world, customers expect instant, personalized, and efficient communication with brands and companies they interact with. For that reason, businesses must adapt, scale and deliver the latest technology and innovative strategies to transform customer engagement and exceed expectations.

Delivering hyper-personalized conversational experiences and creating meaningful customer engagement, through digital-first, omnichannel solutions is one of the core competencies businesses are looking for. And to succeed in that, you’ll need to find the right technology partner. 

A partner that enables you to provide digital conversational experiences that are always-on, scalable but more than anything reliable. At Infobip, we have strived to create solutions that empower people, businesses, and brands to connect and build meaningful relationships.

In this blog we will explore the benefits of becoming an Infobip partner and how we can help accelerate your business, extend your product capabilities, and revolutionize CX.  

The partner connect program in a nutshell

Choosing the right partner is critical to providing your business with a significant competitive edge and offering your clients the best solutions possible. The Infobip Partner Connect Program empowers businesses to build innovative cloud communication solutions with digital channels and CPaaS capabilities that work together effortlessly through a single interface.

We help our partners monetize the omnichannel experience to expand their offerings with new capabilities and create new revenue streams that drive growth. This enables your business and clients to:

  • scale communication
  • go-to-market faster
  • deliver conversational experiences
  • boost customer satisfaction

So, if you’re looking for a scalable cloud CX solution, that has a proven track record and a product roadmap based on future communication trends, look no further.

Benefits of partnering with Infobip

We help businesses extend and enrich their product portfolio with digital-first solutions to reach new market segments from SME to Enterprise. With our omnichannel cloud communication platform, we will help you build recurring revenue streams in the buoyant SaaS Market.

  • By partnering with us, you can leverage a $290bn CCaaS, CPaaS and customer engagement market, which is growing at 25% annually.  
  • Our quick-to-learn and easy-to-implement solutions are charged on a flexible pay-per-use model with recurrent revenue streams.  
  • We also share the profit on traffic usage with our partners (small fees on very large volumes) – very few vendors are doing this. 

As a leading cloud communications provider, we are constantly evolving our solutions to ensure businesses are able to provide the best-in-class technology to clients, and, in turn, better conversational experiences for end-users.

Digitalizing the entire communication ecosystem through a tech partnership is the way to achieve this.

And here’s what you can achieve by it:

Future proof your CX stack

Take advantage of a global, conversational cloud communication platform with a perfect mix of CPaaS and SaaS solutions available as APIs and through a web interface. Scalable and adaptable to your end clients’ needs you have access to: 

All are part of the same web interface – with the flexibility to be used as a standalone solution, in combination with each other, or all together.  

Global presence, local support

Our mission is to connect businesses and customers through digital services and personalized experiences at every step of the way. Our global reach and MNO network spreads over 200 countries.

But just being global isn’t enough. Along with providing global reach, partnering with us means local support, which helps you empower your clients, in real-time, and anytime with always-on technical and sales support. 

Drive new revenue opportunities

The Infobip partner program, has a simple mission: to help you unlock new opportunities and grow your business, at no cost. Our partnership program unlocks new opportunities that help drive growth and revenue along with support, resources, and additional benefits.  

  • Win more deals together with an integrated tech stack in an all-in-one platform 
  • Bring new communication solutions to your customers to provide an end-to-end omnichannel experience 
  • Grow together by identifying our partners strengths and sharing relevant leads 
  • Add value with our professional services. Along with the solution provide expert consultation on how your end customers can maximize their end results  
  • Ability to monetize professional services. Professional services can be delivered by us, or as a partner you can resell. And, in case you deliver professional services, as a true partner we are here at every step of the way to provide support  

Easy integration with other cloud solutions

Partnering with Infobip, means our technical resources and Infobip experts will guide you through the implementation process, and best practices to achieve your goals. Making it easier is the ability to seamlessly integrate our solutions into your clients’ existing customer infrastructure.  

Our flexible API’s and product stack can be tailored to you needs and adjust to every enterprise environment. We have both – cloud and on-premise solutions, along with pre-built integrations with Microsoft Azure, and Oracle. 

Our built-in global compliance engine is constantly updated with the latest in-country regulations and operator requirements – ensuring a secure and reliable platform. With the ability to handle more than 500 million interactions daily, our infrastructure is scalable, and with data centers strategically located globally, you can be assured of maximum redundancy and limited latency. 

Thereby, maximizing business results and saving costs. 

Monetize on professional services

We provide expert consultation on maximizing your customers’ end results along with solution integration. You’ll be able to benefit from our professional services through us or by re-selling them yourself as a partner. Offering these services not only adds to your bottom line, but also helps you stand out to potential clients and strengthens existing relationships. And, if you provide professional services, we’ll be there to support you throughout the process.

Access to co-marketing and training support

Partnering with Infobip has other business benefits such as training and resources to help bring your solutions to market faster. You’ll be able to take advantage of co-marketing support and platform training at no cost. Our goal is to develop long-term connections with our partners to collaborate on high-quality projects.

Expect this to be a win-win situation, where you, as a partner, will have a direct impact on the platform, and we, in turn, will empower you to drive revenue and offer scalable solutions by providing you with the required information, support, and training.

Building a partnership through co-creation

Having a global partner allows you to engage with local clients and better understand their needs, pain points, and use cases. And by focusing on satisfying your customer’s top values you’ll be able to solve problems in a valuable way.

And this is what co-creation is all about. We work closely with our partners to build solutions based on their business needs and our insight into the essential value that a solution should offer, ultimately addressing their customers’ expectations.

A good example is how we worked with Uber to develop conversational solution that allows users to book a ride through a WhatsApp chatbot.

Uber was already using WhatsApp in India and had a chatbot programmed in their local language for FAQs. However, they were looking for a convenient solution that allows users to book rides and get instant support in their local language. And this is how we came up with a WhatsApp chatbot solution to help users book rides instantly, chat with the company over a popular channel and get regular updates concerning their ride.

How to become a partner

Becoming a partner is much simpler than you think. You can benefit from the added value brought by our communication platform, learn from our experts how you can accelerate your customers’ digital transformation journey, extend your product capabilities, create new revenue streams and ultimately drive conversational experiences.

By joining the program, you’ll get access to our go-to-market strategies, resources, trainings, and certifications. Thereby, accelerating your business growth with existing and new customers. Once certified we have webinars, newsletters, and resources, to ensure you’re the first to know of any recent product developments and programs.  

Partner with us today

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Aug 24th, 2023
6 min read
Senior Content Marketing Specialist

Razan Saleh

Senior Content Marketing Specialist