Building the Perfect Telecom Chatbot
As the leading cloud communication provider for telecoms, we activated 262 chatbots for telecoms in 2021, leading to 75 million customer interactions. But that’s not all. We analyzed these interactions and put our telecom expertise together to understand:
- The top telecom use cases
- The value chatbots bring to your customer journey
- Technological advancements in chatbots
Deep dive into this guide to know how chatbots can help you deliver a superior customer experience.
How chatbots power telcos
Source: Infobip Telecom Chatbot Survey
92%
of customer inquiries via chatbots resolved without live agent support
90%
of customers have been helped by a chatbot in the first instance with overwhelmingly positive CSAT scores
Learn more about how you can enhance your telco CX
What Telco customers want
Knowing what telco customers want is the first step to building your revenue-boosting omnichannel strategy. Find out what it is and how to give it to them!
The Chatbot Telco Customer Journey
We analyzed 75 million interactions between telecom customers and chatbots to discover how to improve CX. This is what we discovered.
5 Use Cases for Automation in the Telecom Industry
How telecoms are using chatbots to introduce automation across the whole customer journey – generating revenue and providing exceptional service.
