Building the Perfect Telecom Chatbot

As the leading cloud communication provider for telecoms, we activated 262 chatbots for telecoms in 2021, leading to 75 million customer interactions. But that’s not all. We analyzed these interactions and put our telecom expertise together to understand: 

  • The top telecom use cases 
  • The value chatbots bring to your customer journey
  • Technological advancements in chatbots 

Deep dive into this guide to know how chatbots can help you deliver a superior customer experience.

How chatbots power telcos 

Source: Infobip Telecom Chatbot Survey


of customer inquiries via chatbots resolved without live agent support


of customers have been helped by a chatbot in the first instance with overwhelmingly positive CSAT scores  

Learn more about how you can enhance your telco CX