How Digital CX is Driving Growth for Luxury Retail
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The value of digital CX
Now that luxuryĀ brandsĀ have experienced the perks of digital sales and communication, letās deep dive intoĀ how data, hyper-personalization and digitalĀ communication is helping drive luxuryās rebound to growthĀ and creating immersive conversational experiences with loyal customers.
70%
of luxury purchases are influenced by digital interactions
49%
of buyers have made an impulse purchase after receiving a personalized message
70%
of millennials report having positive experiences with chatbots
The adoption of Infobip solutions has been a moment of rethinking customer interaction. No longer is it one-way customer care, but an active and conversational customer management. This was possible because Infobip immediately understood our needs with a fast, scalable and flexible solution.āÆ
Daniele Cazzani
Head of Promo and Customer Experience, Salmoiraghi & ViganĆ²
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