This blog was last updated on 2 December 2019.
In the e-commerce era, logistics companies face growing demand each year. Today, 43% of retailers claim to deliver up to 75% of their products directly to customers rather than in-store.
Managing a fleet of any size becomes tricky during the holiday season due to high volumes of online orders and deliveries. The good news is, there is still time to optimize your fleet management system - here's how.
Improve Your Fleet Management System with Omnichannel Messaging
If your fleet is unoptimized, your drivers lose valuable time in traffic, making unnecessary detours, and delivering to vacant homes. With rising demand, an optimized fleet can:
- decrease costs
- minimize exposure to risk, and
- increase on-time and accurate deliveries
So, how can you overcome these challenges to maximize deliveries during the holiday season?
To help you prepare for the busiest time of the year, we’ve come up with four ways you can improve your fleet management system with the right communication this holiday season.
1. Save costs by sending drivers Gas Price Notifications
To optimize costs, send gas price notifications to your drivers through Viber. Since the major bite in the bucks comes from fuel, you can notify your drivers of low gas prices in the areas they’re driving by sharing locations over the chat app.
2. Improve Productivity by enabling Preventative Maintenance Alerts
One way to prevent unnecessary costs and optimize driver productivity is to send SMS messages to drivers for regular oil changes, tire rotation inspections, and other vehicle safety checks. Since some vehicles tend to notify you once a problem already exists, taking your vehicles for regular inspections can prevent unexpected malfunctions during high volume periods.
Using 2-Way SMS will allow you to direct drivers during their downtime between deliveries while also giving them the ability to respond with any additional information, questions, or confirmation that the job has been completed. This will help you coherently increase driver productivity and safety.
3. Ensure Safety with Real-time Reporting to Managers
With 2-Way SMS, drivers can reach their managers just as easily. Real-time support over mobile will help drivers in cases of vehicle malfunctions, bad weather, or poor road conditions, so they can resolve issues quickly.
4. Create a painless process with Automated Billing Reconciliation
Take the pain out of reconciling bank statements with automatic toll charges on vehicles using SMS. If you have a manual process in place for matching charges on your fleet with bank statements, then it’s time to automate this for full efficiency. With SMS and Virtual Long Number (VLN), you can receive messages with details about the charges every time a vehicle is automatically charged on the highway.
Find out how VRL Logistics Ltd managed to automate their process in the same way.
Make The Most Out of The Shopping Season
Take control of your fleet this holiday season by implementing these fleet management best practices. With real-time communication between your managers and drivers, you can ensure safety and productivity during the busiest time of the year.