In the e-commerce era, logistics companies face growing demand each year. Today, 43% of retailers claim to deliver up to 75% of their products directly to customers rather than in-store.
Managing a fleet of any size becomes tricky during the holiday season due to these large amounts of deliveries. The good news is, there is still time to optimize your fleet management system - and we can show you how.
Improve Your Fleet Management System with Messaging
If your fleet is unoptimized, your drivers lose valuable time in traffic, making unnecessary detours, and visiting vacant homes. With rising demand, an optimized fleet can decrease costs, minimize exposure to risk, and increase on-time and accurate deliveries.
So, how can you, as a fleet manager, overcome these challenges to efficiently deliver during the holiday season?
By implementing an omnichannel platform with 2-Way SMS and chat app communication, you can improve your fleet management system and take control of driver costs, safety, and productivity.
To help you prepare for the busiest time of the year, we’ve come up with four fleet management ideas based on industry trends for you to implement this holiday season.
1. Gas Price Notifications Through Viber
The first of these ideas will help you optimize costs. Now, you can send gas price notifications to your drivers through Viber. Since the major bite in the bucks comes from fuel, you can take control by notifying your drivers of low gas prices in the areas they’re stopped at by using location sharing capabilities over the chat app.
2. Preventative Maintenance Alerts For Safety with 2-Way SMS
One way to prevent unnecessary costs and optimize driver productivity is to send SMS messages to drivers for regular oil changes, tire rotation inspections, and other vehicle safety checks. Since some vehicles tend to notify you once a problem already exists, taking your vehicles for regular inspections can prevent unexpected malfunctions during high volume periods. Using 2-Way SMS will allow you to direct drivers during their downtime between deliveries while also giving them the ability to respond with any additional information, questions, or with confirmation that the job has been completed. This will help you coherently increase driver productivity and ensure safety.
3. Real-time Reporting to Managers
With 2-Way SMS, drivers can reach you just as easily. Now, they can feel more comfortable on the road as they have real-time support over mobile. In the case of vehicle malfunctions, bad weather, or poor road conditions, they can report to you to resolve issues quickly. Additionally, new processes can be put in place to customize the manager and driver communication to maximize productivity and waste less time.
4. Automated Billing Reconciliation
Take the pain out of reconciling bank statements with automatic toll charges on vehicles using SMS. If you have a manual process in place for matching charges on your fleet with bank statements, then it’s time to automate this for full efficiency. With SMS and Virtual Long Number (VLN), you can receive messages with details about the charges every time a vehicle is automatically charged on the highway. Find out how VRL Logistics Ltd managed to automate their process in the same way.
Make The Most Out of The Shopping Season
Take control of your fleet this holiday season by implementing these fleet management best practices. With real-time communication between your managers and drivers, you can ensure safety and productivity during the busiest time of the year.