Chat with us, powered by LiveChat
Products
Products Hub
Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

See all products
Customer Engagement
Communication Channels
Platform and Connectivity
Solutions
Solutions
Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

Find out more
Solutions
Industries
Partnerships
INFOBIP PARTNER CONNECT PROGRAM
Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

HUBS
Telecoms
Telecoms
Maximize your revenue with Infobip

We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

Find out more
Telecom solutions
Resources
RESOURCES
Get better by example and experience

Real-world Insights, events and case studies to learn and adapt to your needs.

Hubs

Click to WhatsApp

Click to WhatsApp is a useful feature that easily transfers customers to a chat with a live agent or chatbot.

Click to WhatsApp is a feature introduced by WhatsApp which enables businesses to publish ads on Facebook and Instagram with the option for customers to click and be transferred to a WhatsApp chat with a live agent or chatbot.

When a business activates the Click to WhatsApp feature for specific posts on Facebook and Instagram, a call-to-action (CTA) button that reads ˝Send Message˝, along with the WhatsApp logo, will appear at the bottom of those posts. When a person clicks on the CTA button, they will be redirected to WhatsApp where a new conversation thread will begin with your business. This is where a live agent or chatbot can greet them to begin a conversation and to provide support.

Click to WhatsApp is a useful feature for businesses which want to raise awareness among existing and potential customers that they are available on WhatsApp. Since WhatsApp is the world’s most used chat app and the preferred communication channel for many of today’s consumers, providing support on the chat app and letting your customers know about it can be the advantage that sets your businesses apart from competitors.