What is Conversational Support?
Conversational support is a communication interface, such as chatbot technology, that allows customers to ask questions and get responses in natural language. It has the potential to revolutionize customer service by providing an efficient and convenient way for customers to access the information they need while minimizing their wait times.
What are the Benefits of Conversational Support?
The immediate benefit of conversational support is that it creates a seamless experience for customers who don’t want to wait on hold or search endlessly through webpages trying to find the right answer. As conversational support interfaces become more refined, they are proving themselves incredibly valuable tools in helping businesses resolve problems quickly and efficiently while providing a better overall customer experience.
In addition, since conversational customer service chatbots require only minimal training due to advances in artificial intelligence and natural language processing technology, businesses are now able to provide round-the-clock assistance without having extra staff available 24/7. Additionally, companies may be able customize these chatbots based on user geography or preferences so those seeking help have an even better experience interacting with bots tailored specifically towards their needs.
Conversational support has tremendous potential across many industries from banking and retail to hospitality where it can revolutionize the customer experience by allowing them to access crucial information quickly.