What is SaaS (Software-as-a-Service)?

Software-as-a-Service (SaaS) is a cloud-based service that enables businesses and enterprises to access applications through a web interface or Internet browser.

Because of SaaS, businesses do not need to download and run software on a business network or desktop.

It is also known as web-based, on-demand, and/or hosted software.

A SaaS application is used on various business apps – from office software and marketing automation to contact center communications.

With lower costs than traditional download and install software and increased accessibility, compatibility, and operational management, SaaS solutions empower legacy companies and help smaller businesses to disrupt the market.

What are the advantages of using SaaS?

A SaaS provider manages everything related to the application – security, availability, storage, and performance – thereby allowing companies to focus on their business.

Some of the other advantages include the following:

  • Ease of access over the Internet
  • No hardware or software to install or maintain
  • Automatic upgrades
  • Lower costs
  • Seamless integration
  • Instant data updates
  • Backup of information
  • Analytics and reporting
  • Scalability

Usually, SaaS providers offer subscription-based services with pricing options for single or multiple users. Unlike legacy systems, software updates occur automatically and do not require additional purchases.

Mar 19th, 2020
1 min read

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