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WebRTC (Web Real-Time Communication) is an HTML5 specification that can be used to add real-time communications directly between browsers, apps, and devices. This enables voice and video calls in apps and web pages, without the need for additional apps or plugins. WebRTC is supported by Apple, Google, Microsoft, Mozilla, and Opera.

Some typical examples of WebRTC include customer service and support calls carried out in-app or over a user’s web browser. Ride-sharing and delivery apps can use WebRTC to place calls between drivers and service users that protect the personal information of both parties.

WebRTC in-app call anonymization example
WebRTC in-app call anonymization example

WebRTC can be built into websites and apps using simple APIs, or by using an SDK provided by a professional enterprise solution.