Moments features

With insights from a single customer data platform, create personalized message flows on any channel. Authentic and consistent customer experiences drive engagement and long-term loyalty. 

Easily create and deploy personalized campaigns with a simple visual interface. Create your own messages or choose a template that guarantees your messages look great on any device.

Use customer information such as demographics, web pages visited, products viewed, previous interactions, loyalty status and much more to craft messages that are relevant and compelling.

Create visually interactive messages with image carousels, and animated images and text – for example, coupons that unveil discount codes.

Key messages always get delivered by configuring automatic failover channels for when delivery cannot be confirmed on the primary channel.

Easily set up automations based on customer actions, behaviors, or key dates and capitalize on every opportunity to engage with customers in the moment.

Encourage people to opt-in to receive your marketing communication and boost lead generation on the web, social media, and mobile app with optimized forms.  

Use AI-powered optimization to maximize open rates and engagement by ensuring that your messages hit inboxes when customers are most likely to open them.

Gather actionable insights on engagement, conversions, responses, and much more. 

Connect the dots from first visitors to repeat users. Collect behavioral data across your websites and mobile apps via JavaScript SDK, iOS and Android SDK, or Events APIs.

Connect data from all your online and offline sources: CDP, websites, apps, contact center, CRMs, ERPs, loyalty cards, payment systems and more – ensuring a consistent customer experience.