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Introducing OMNI for Customer-centric Enterprise Communications
Infobip OMNI, a solution that helps clients reach across channels and seamlessly create engaging communication with A2P messaging workflows, was officially launched at the Mobile World Congress in Barcelona.
This new flagship enterprise-focused solution comes as a result of extensive 3-year preparation and development process with an aim to address consumer-focused communication needs for enterprises.
Today’s consumers use more digital channels than ever before – OMNI enables companies to easily build superior customer-centric experiences across mobile and digital channels customers are already accustomed to using.
By seamlessly connecting with any enterprise system to ensure the right message is delivered at the right time, and using the most appropriate channel to cater to different habits and choices of modern-day consumers, OMNI helps companies engage in the right way.
The solution combines communications through SMS, voice calls, push notifications, chat apps (such as Viber, with more integrations coming), email and comes with powerful automation options, rich workflow and campaign builders over an intuitive graphic interface for building messaging flows and campaigns, boosted by in-depth reporting and analytics, all enabled inside the Infobip Portal.
Infobip is the only full-stack A2P communications platform-as-a-service out there, built on private cloud infrastructure and unsurpassed connectivity to telecoms operators around the globe. By adding popular communication channels and building a robust omnichannel capacity for user engagement on any platform or device, anywhere in the world, it’s fulfilling the customer engagement potential for companies and brands.
SILVIO KUTIC – CEO, Infobip