Kuala Lumpur, 10 December 2020: Celebrating their 10-year milestone in Malaysia, the Croatian-based tech unicorn Infobip continues their commitment to support local businesses in their digitalisation journey through more local partnerships. Headquartered in Cyberjaya, the Infobip APAC office serves as a hub for the region’s business operations, ensuring great visibility and collaboration opportunities with key industry stakeholders, partners, and businesses in Malaysia.
Infobip was born as a startup project by a group of friends in 2002 with the aim to transform a local community into a digital municipality. Today, the business has expanded to include over 65 offices on six continents offering natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ globally. The company serves and partners with leading mobile operators, messaging apps, banks, social networks, tech companies, and aggregators. In Malaysia, Infobip has also worked with industry leaders of all scales, helping multiple businesses to digitalize their customer experience, ensuring market competitiveness and business agility.
CS Gill, Country Manager at Infobip Malaysia attributes the company’s success to his team’s servicing commitments: “The decade’s achievement in Malaysia would not have been possible without the team’s consistent dedication to work closely with relevant decision makers and partners to accelerate their digital transformation strategies through Infobip’s latest technologies. In the coming years, we look forward to establishing more meaningful collaborations with local businesses, including budding enterprises, and continue to expand our operations off the back the Malaysia’s dynamic, multicultural working environment.”
Attracting Foreign Direct Investment remains key for the country’s digital economy
Recent years, Malaysia has proven itself to be an attractive investment destination within ASEAN. The Malaysian Investment Development Authority (MIDA) has reported that the country scored a total of US$11.3 billion in FDI within the first half of 2019 alone. As a result, this provides greater accessibility for Malaysian businesses to embrace robust technologies, digitally transforming their business operations, and compete more effectively at a global level.
GD Express Carrier Bhd (GDEX), Malaysia’s leading integrated logistics provider, is a prime example that showcased the success of business digitalization. To handle the influx in delivery demands during the pandemic, the company has taken several measures to expand its services in a short time. This includes the launch of a crowd-sourcing application and also expanding its existing network especially in East Malaysia to provide end-to-end supply chain services to brand owners. However, managing a huge amount of delivery orders can be stressful and time-consuming.
By leveraging Infobip’s scalable, omnichannel solution Conversations, GDEX was able to streamline its communication channels and automate its customer service processes to provide instant, helpful responses to their customer via WhatsApp. On top of that, the incorporation of virtual assistants through Answers, have also allowed GDEX to provide solutions to their customers 24/7.
Mr. Teong Teck Lean, Managing Director/Group Chief Executive Officer of GDEX congratulates Infobip on their decade milestone in Malaysia: “We are happy to be working with a technology enabler who helped our business to achieve higher productivity and efficiency during a difficult economy. Our focus moving forward is to provide more value-added and customized solutions to customers. Given the growing online purchases, we will grow our Business-to-Consumer (B2C) and Consumer-to-Consumer (C2C) segments by capitalizing on our digital shipping platform, myGDEX. As a fast-paced business, we seek constant innovation that will help us to foster greater relationships with our key stakeholders while providing exceptional service standards. By digitally transforming our customer service, we are able to better manage influx in enquiries and feedbacks, thus resulting in more happy, loyal customers.”
In conjunction with Infobip’s 10th year birthday, the company has also collaborated with GDEX to deliver surprise parcels to their employees nationwide. According to Gill, the anniversary gifts serves as a token of gratitude as well as a timely morale boost for their employees who are forced to work from home due to the pandemic.
˝Our team has worked tirelessly during the pandemic – helping many businesses to adopt cloud-based communication solutions in order to achieve business continuity. The pandemic has forced businesses to become innovative in how they deliver their services and offer customer support. As customers try to continue to live their regular day-to-day life from the comfort of their own homes, they quickly turn to online services and expect to receive the same level of support as before. Because of this, our team has been helping our partners to maintain and upgrade their communications infrastructure to keep their business running,” explained Gill.
As the pandemic continues to pose a challenging economy, the role of technology will be ever more pertinent to business survival. For more information on Infobip’s solutions, kindly visit the website at www.infobip.com.
Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication security and contact center solutions help clients and partners overcome the complexity of consumer communications, grow their business and increase loyalty– all in a fast, secure and reliable way.
With over a decade of industry experience, Infobip has expanded to include 65+ offices on six continents offering natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected to over 800 telecom networks. The company serves and partners with leading mobile operators, messaging apps, banks, social networks, tech companies, and aggregators.
Established in 1996, GDEX provides integrated logistics services for both domestic and international B2B, B2C and C2C markets in Malaysia. Supported by more than 600 network points, 1300 vehicles and 4400 employees, the company provides next day express courier service, customized delivery solution, international shipping, digitized shipping platform, warehouse fulfilment etc to a diversified customer base. After many years of continuous growth in Malaysia, GDEX diversified into SEA region with first investment in Singapore in 2005, Indonesia in 2016 and Vietnam in 2019. The Group now employs almost 9,000 workforce across the region to build up its regional network.
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