Infobip publishes annual ESG report reconfirming its commitment to sustainable growth

In 2022, the firm invested more than €570,000 in local communities through employee and company donation programs, nearly three times that of 2021

Vodnjan, Croatia, August 2, 2023 – Global cloud communications platform Infobip has published its third annual Environmental, Social, and Governance (ESG) report. Infobip continues to make significant progress across all its ESG initiatives while pursuing ambitious profitable growth. Over the last year, Infobip has advanced on its ESG journey in several areas.


As an addition to its energy efficient grade A+ campuses, Infobip has installed solar panels in its Vodnjan campus to generate more renewable energy and is planning similar upgrades to its Zagreb campus. The company also regularly measures its carbon footprint and is working on a roadmap towards lowering its emissions.

Social and DEI

The firm invested more than €570,000 in communities worldwide, nearly three times that of 2021. Infobip donated more than 150 laptops and other office equipment globally. The firm also launched its onsite volunteering program, BipUp Teams, enabling employees to create positive changes and make a significant impact in their local communities.

Infobip launched a global diversity, equity, and inclusion initiative to ensure its employees feel respected, included, and valued. As a result, the firm has a new DE&I Policy and has initiated global training on preventing harassment and discrimination and minimizing unconscious bias. Infobip has set a framework for further DE&I development in 2023.


In 2022, Infobip conducted a double-materiality assessment, examining the economic, environmental, and social issues that matter most to its business and stakeholders. Community engagement & investment, business ethics & compliance, and data protection & privacy emerged as the top three topics of interest to internal and external stakeholders

At Infobip, we believe that we have the responsibility to minimize our potential negative impact on the environment and to have a positive and meaningful impact on the communities in which we operate. Our clients and potential clients continue to ask us to share our practices and successes in ESG, pushing us to be even stronger and to have even more impact. In 2023 we will work to finalize the ESG strategy and set a roadmap with targets and goals we plan to achieve in the following years. Incorporating ESG principles in our everyday work and long-term business strategy might not always be easy, but it is a must.”

Silvio Kutić

CEO at Infobip

One of the key steps towards incorporating the ESG principles in everyday business includes joining the UN Global Compact network. The UN Global Compact is the world’s largest corporate citizenship initiative, with thousands of business participants and other stakeholders. It helps create a fairer and more inclusive society and a more sustainable and cleaner environment. Infobip’s focus lies in the areas of human rights, labor, environment, and anti-corruption.

The firm also continued to work towards meeting the UN Sustainable Development Goals (SDGs) by making significant strides across several goals, including decent work and economic growth; industry, innovation, and infrastructure; responsible consumption and product; and climate action.

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include

• Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Assessment (May 2023)
• Infobip named a leader in the CPaaS Leaderboard, Juniper Research (Feb 2023)
• Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Aug 2022)
• Omdia Ranks Infobip as Leader in CPaaS Universe Report (May 2022)
• Ranked the leading service provider in CPaaS by Juniper Research in its new Competitor Leaderboard CPaaS Vendors (October 2021)
• Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2021 Vendor Assessment (May 2021)
• Best A2P SMS provider for the fourth year running by mobile operators and enterprises in ROCCO’s annual Messaging Vendor Benchmarking Report
• Best CPaaS Provider of the Year, Best RCS Provider of the Year, and Mover & Shaker in Telco Innovation at the 2021 Juniper Digital Awards

Aug 2nd, 2023
4 min read