Following an on-site audit of Infobip’s systems and processes, global certification company Bureau Veritas completed the periodic verification of the company’s ISO 9001 (Quality Management) and ISO 27001 (ISMS – Internal Security Management System) status.
The certification process encompasses systematic evidence gathering, involving non-financial audits of the company which test the ISO compliancy of already documented management systems and processes.
The audit, which served to confirm our ISO compliance first achieved in 2014, included the involvement of Infobip’s Chief Information Security Officer, Networking, Support, People Operations and Legal departments. It analyzed numerous company processes ranging from customer satisfaction, support ticketing, system health metrics and process management, to supplier quality tracking, software cycles, information access, internal tools, the Infobip Academy and many more.
ISO 9001 and ISO 27001 certificates are proof of the high level of services Infobip provides, and further cement our status as an enterprise-grade messaging provider. Regular audits will also be used as a tool for continuous improvement, and drive relevant business decisions.