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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Customer Engagement

Communication Channels

Platform and Connectivity

Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

Solutions

Industries

Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

HUBS

Maximize your revenue with Infobip

We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

Telecom solutions

Get better by example and experience

Real-world Insights, events and case studies to learn and adapt to your needs.

Hubs

Finance

Finance hasn’t changed, customer expectations have

From banking to fintech and insurance, customers are demanding contextual communication

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You have the customers and the ideas.

We have the technology, data, and years of expertise.

Take advantage of technological innovation from engineers behind the digital transformation of 350 banks.

Used by financial services companies world-wide

GROW YOUR CUSTOMER BASE

300% surge in new accounts
INCREASE SERVICE ADOPTION

220% ROI on activation campaigns
MODERNIZE CUSTOMER SERVICE

80% reduction of customer complaints in less than a year

Improve Security and Client Trust

Simplify customer authentication and onboarding

AUTHENTICATE ACCOUNTS

Use two-factor authentication to protect client accounts quickly and reliably over their preferred channels, anywhere in the world.

NOTIFY ABOUT SUSPICIOUS ACTIVITY

Send real-time alerts to users when suspicious activities are detected.

COMMUNICATE SECURITY FEATURES

Keep clients informed about your latest security measures and initiatives with explanation guides.

Increase Adoption of Digital Services

Improve engagement with contextual messaging

USE OMNICHANNEL COMMUNICATIONS

Engage clients over the most popular channels – from SMS, email and voice, to chat apps.

IMPLEMENT CONTEXTUAL MESSAGING

Send action-triggered messages to keep clients engaged with your businesss.

RUN DIGITAL PROMOTIONS

Unify management for communication campaigns, with a complete overview of the whole customer journey.

Improve Client Satisfaction and Optimize Resources

Provide faster and more convenient customer service

UNIFY CLIENT DATA

Synchronize data sources to build extensive client profiles and provide contextual customer care across all channels.

PERSONALIZE CUSTOMER SERVICE

Use unified customer profiles with communication history, and avoid making customers repeat themselves.

AUTOMATE SERVICE NOTIFICATIONS

Reduce customer service loads by automating common queries with chatbots.

Engage Clients and Boost Loyalty

Use contextual communications to increase customer lifetime value

EASE CUSTOMER ONBOARDING

Guide clients through the initial steps of the customer journey using targeted messaging triggered by their actions.

PERSONALIZE COMMUNICATION

Engage clients with conversations designed specifically for them using their unique customer profiles and behavior history.

RE-ENGAGE DIGITAL BANKING USERS

Reach out to inactive users by communicating with them on the channel you know they use the most.

Learn how finance companies benefit from targeted messaging

Find more about how you can benefit from solutions for Finance

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