Blog
Explore a wide range of topics, get inspired by the latest trends, and learn how to create conversational experiences that make an impact on your bottom line.
Messaging Trends 2025
Discover the current trends in business communication based on
530 billion mobile channel interactions that took place on our platform in 2024.
September 26, 2025
Apple supports RCS on iOS 18
Apple supports RCS and RCS for Business on iOS devices. Find out what it means for businesses and how to build messages that perform across devices.
September 26, 2025
Cyber Monday SMS marketing guide for 2025
Cut through the noise with smart Cyber Monday SMS marketing. Discover strategies, templates, and timing tips to drive conversions and ROI with Infobip.
September 25, 2025
WhatsApp frequency capping: What you need to know
Businesses are using WhatsApp messages to connect with their customers, but frequency capping is changing the rules. This blog will explain frequency capping, why it matters, and how to adapt your WhatsApp marketing to make every message count.
September 24, 2025
Black Friday SMS marketing: Strategies & templates for 2025
Plan your Black Friday SMS marketing campaign with expert tips, templates, and best practices. Drive engagement and sales with personalized SMS at scale.
September 23, 2025
RHINOSHIELD: Building seamless customer journeys through data, AI, and creativity
Learn how RHINOSHIELD, a brand operating across 11 markets, meets its customer expectations with AI technologies, data-driven thinking, and orchestration tools.
September 22, 2025
Telekom Malaysia Berhad: Support when and where customers need it
From Email to WhatsApp and social, Telekom Malaysia Berhad is building a single view of the customer and making service available at any time.
September 19, 2025
WhatsApp Business account: What it is and how to create one
Everything you need to know to create a WhatsApp Business account and to choose between the WhatsApp Business App and WhatsApp Business Platform.
September 18, 2025
From fail to fix: Telco to techco CX lessons for 2025
Drawing lessons applicable to real-world telco operators, this blog shows how to turn the biggest customer experience stumbles into long-term competitive advantages, guiding the journey from everyday telco operations to a full techco transformation.
September 16, 2025
Viber for Business in retail: A practical guide to drive growth in 2025
Learn how to use Viber for Business for retail to boost engagement, sales, and loyalty. Discover practical use cases across the customer journey.
September 15, 2025
Strategies for Internet Service Providers to improve customer experience in 2025
Learn how Internet Service Providers (ISPs) can use digital channels and an omnichannel approach to improve their customer experience while overcoming threats that are on the horizon.
September 12, 2025
Amsive: Helping brands meet customers where they are – and where they’re going
See how full-service agency Amsive helps regulated brands turn strategy into action with smarter messaging, better engagement, and ROI that actually makes an impact.
September 11, 2025
Why your business doesn’t need to pay more for superior Voice services
How to evaluate the true cost and performance of your current Voice provider – especially in light of recent industry price increases – and learn how to find a new provider that can better meet your needs, at an acceptable price.
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