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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Customer Engagement
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Solutions
Solutions
Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

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Partnerships
INFOBIP PARTNER CONNECT PROGRAM
Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

HUBS
Telecoms
Telecoms
Maximize your revenue with Infobip

We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

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Telecom solutions
Resources
RESOURCES
Get better by example and experience

Real-world Insights, events and case studies to learn and adapt to your needs.

Hubs

FINANCIAL SERVICES

Reassure customers with secure interactions

Provide outstanding digital customer experience over the most popular channels, securely. Be available 24/7 with unparalleled uptime and intelligent omnichannel solutions, tailored for the financial services industry.

Stay safe

Keep clients – and your business – protected

Make sure digital clients are who they claim to be with authentication that easily verifies their identity. Keep users engaged while authenticating over a friction-free channel – unsusceptible to external attacks with Push authentication, as well as SMS, Mobile Identity, Biometrics, Voice, WhatsApp.

Increase digital sales

Boost digital service adoption and reduce branch strain

From digital accounts to mobile banking apps, sales is all about timing. And with the right digital customer experience strategy, you can be there when opportunity knocks. Send the right message at the right time to quickly renew policies, offer preapproved loans and more.

Be proactive

Provide proactive customer care with real-time messaging

Proactive client care shows your willingness to go above and beyond. Nurture client loyalty by providing proactive support – providing digital assistance with lost or stolen cards, offer refinancing for overdrafts – and go the extra mile.

Grow customer LTV

Be there at every step of the customer lifecycle

Excellent digital customer experience relies on personalization. Harness your rich data and provide the most suitable products for your customers along every step of their lifecycle, and increase LTV.

20%

more users month-on-month using digital onboarding for their financial services

40%

accelerated policy renewals and improved CSAT while reducing delivery costs 40%

130%

higher CTR by introducing new digital channels for customer

Working with Infobip to incorporate two-factor authentication into the Leanpay app has been fundamental to achieving a monthly growth rate of 20%. The onboarding process is efficient, and the customer experience is much better as a result.

— Miša Živić CEO and Founder, Leanpay

Infobip is an excellent partner who helped us quickly achieve digital transformation goals and continues to support us in our digital journey.

— Chua Kim Soon COO, Gibraltar BSN

At BankBazaar, we’re continuously looking for new and engaging communication channels, which would be as effective as SMS and as attractive as email. The Infobip team suggested RCS messaging. With their support, we were able to quickly launch RCS marketing campaigns by getting our Brand registered and verified.

Prashanthi A. Campaign Manager, BankBazaar

The one true solution for omnichannel financial services

Engage customers

Attract new digital banking users and bring back inactive ones by targeting them with highly personalized messages over their preferred channels.

Secure

Our platform is compliant with global privacy regulations, so that you can Employ authentication across various touchpoints throughout the customer journey.

Support

Provide instant support on any channel with chatbots or our cloud contact center, built around agent efficiency. Integrate your systems to give agents a 360° overview to improve support – and sales.