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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Customer Engagement

Communication Channels

Platform and Connectivity

Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

Solutions

Industries

Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

HUBS

Maximize your revenue with Infobip

We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

Telecom solutions

Get better by example and experience

Real-world Insights, events and case studies to learn and adapt to your needs.

Hubs

Retail

Turn casual shoppers
into loyal customers

From promotion to retention, use contextual communication to build long-term customer relationships

Contact an Expert

You have the customers and the ideas.

We have the technology, data, and years of expertise.

Together, we can craft exceptional customer journeys that win hearts and wallets.

Used by world’s largest retail brands

MULTIPLY SALES

6x increase in monthly sales and reduced the delivery cycle
KEEP CUSTOMERS LOYAL

35% CTR increase on app loyalty campaigns
INCREASE ENGAGEMENT

10x increase in engagement with branded content

Better communication at all stages of the customer journey

Secure Customer Accounts

Safeguard customer accounts and information from fraud at all stages – from signups to purchases

AUTHENTICATE SIGNUPS AND LOGINS

Prevent fraud and account takeovers by providing shoppers with an added layer of security when using your platform. Implement two-factor authentication that verifies their identity over their preferred channel, be it SMS, chat apps, voice, push notifications or Mobile Identity.

SIMPLIFY FORM COMPLETION

Make registration more convenient while increasing security – help customers sign up or log in with just their phone number, while the rest of the form automatically fills in with verified customer information from telecom databases.

Capture Customer Attention

Make your products stand out on your customers’ preferred channels

PERSONALIZE COMMUNICATION

Keep customers coming back by sending timely, relevant messages tailored to their immediate needs, and triggered by their past and current behavior.

RUN MOBILE-FIRST PROMOTIONS

Make it convenient for customers to participate in your contests, giveaways, and other promotional activities – straight from their mobile phone.

REDUCE CART ABANDONMENT RATES

Get your customers back to their abandoned shopping carts with automated campaigns that get sent at the right time, right to your customers’ preferred communication channels.

Offer Remarkable Customer Experience

Optimize customer support resources by managing all communication from a single platform

UNDERSTAND CUSTOMER BEHAVIOR

Enable your support team to understand the customer’s context at a glance through a single dashboard containing all interactions – whether they happened over email, phone, online, or social media.

OFFER SUPPORT AT KEY TOUCHPOINTS

Reduce your website bounce rate by offering your customers a convenient way to ask for clarification in real time over chat messaging, calls, and chatbots.

COMMUNICATE PROACTIVELY

Save valuable time of your customer service by reducing the amount of repetitive questions that come their way. Automate notifications that tell customers about their order status, account activity, or changes to inventory – before they have to ask.

Build Meaningful Relationships at Scale

Move from generic messaging templates to personalized one-on-one conversations

TARGET BASED ON CUSTOMER PREFERENCES

Craft unique messages for all customer segments based on a complete view of their preferences – from past purchase patterns to their preferred communication channels.

RE-ENGAGE INACTIVE SHOPPERS

Take the guesswork out of targeting and engage customers with relevant messaging on the right communication channel. Get a better response on your remarketing campaigns and increase the number of customers returning to your website, physical store, or your shopping app.

IMPROVE LOYALTY CAMPAIGNS

Automate communication with members of your loyalty program, so they instantly learn about your latest offers and can easily start using them.

Learn how retailers benefit from contextual messaging

Find more about how you can benefit from solutions for Retail

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