Solutions and Services


Accelerate your Retail Business in the Omnichannel Era

Grow conversions, boost revenue, and drive efficiencies, with an omnichannel retail strategy. 

More ways to connect

Add more digital channels across your customer touchpoints

Our platform provides everything you need to deliver an omnichannel retail experience that drives business impact. Whether you’re looking to add a simple SMS service, or personalize at scale across email, WhatsApp, and more, the options are endless. 

Boost customer satisfaction and cut costs

Automate marketing, service, and sales communications at scale

Automate key areas of your customer service and engagement using AI chatbots, a cloud contact center, marketing automation, and more. Drive efficiencies and empower your teams to focus on only the complex, high-value areas of customer experience. 

Personalize at scale for higher conversion

Unify customer data and craft smarter campaigns

Our customer data platform unifies information from your POS, ERP, CRM, loyalty programs, website visits, mobile app visits, and more. Gain a clear view of your customers for smarter, personalized, higher-conversion campaigns.   


boost in sales using Infobip’s Viber business messaging solution


NPS score increase with Infobip’s enhanced conversational tools


higher sales with a WhatsApp chatbot

Since partnering with Infobip, we’ve continually improved our customer engagement and campaign results. The team’s support and client service are remarkable.

— Arjay Yano Senior Digital Supervisor, Primer Group

Infobip helped us grow our business during the global pandemic. Our customers are satisfied with the fast and convenient customer service, and our agents are happy they have a user-friendly solution.

— Claudia Constanza Wilches, IT and Supply Manager, Flamingo

Infobip was always there in real time. We had to make a bot script change in the middle of the day, and Infobip did it superbly and quickly, without impacting our customers.

— Mariana Gonçalo Senior Marketing Manager, Unilever

One solution to power your omnichannel retail strategy

Engage customers

Send hyper personalized, event-triggered campaigns that improve conversion rates and drive sales.

Support 24/7

Provide real-time service, with smart chatbots and live agents, through a digital contact center.

Drive loyalty

Establish a better connection with shoppers, with personalized messages based on their past behavior.

Automate operations

Orchestrate and automate your real-time notifications, tracking updates, and all types of reminders.

Omnichannel retail experiences, simplified

Our full-stack cloud communications platform helps retail brands make personal connections with their customers: