Launching a mobile app takes a lot of development work and investment that can pay off in increased user engagement and activity. Once the app is launched, and the user base is growing, you can reap even more from your investment by recognizing the power of mobile app messaging, not only as an additional service you can offer your customers, but as a direct communications vehicle you can use to connect with and build your target audience.
If you don’t communicate regularly with your audience, you risk losing mobile app engagement due to customers uninstalling your app, or simply choosing not to engage – both indications you’ve missed an opportunity to build a loyal user base.
The main goal of any mobile app is to generate an active audience. Using your mobile app as a direct communications channel means making sure your target audience understands its benefits. Offering relevant information, so customers see the usefulness of going back to the app fulfills the purpose of launching the app in the first place.
An effective way to increase mobile app engagement is through a push notifications service.
Why are push notifications important?
One of the simplest ways to interact with customers is by using push notifications as a communications channel. Push notifications get users back to the app through a message that is sent directly to their devices, appearing on a lock screen, giving them a compelling reason to return.
Churn rates for mobile apps are especially high in the first 30 days after download, so it’s advisable to implement a strategy for mobile app messaging along with a plan for introducing your app to the market. Mobile app messaging is a solution that can help you interact with your customers by using push notifications as a communications channel, while at the same time track app engagement metrics.
Using push notifications to increase mobile app engagement
Push notifications will be effective only if they provide clear value and communicate information that’s relevant for the app user. The more you can get users to open your app, the more likely they are to become active users – and therefore loyal customers – no matter your industry.
Here are some ways businesses can use push notifications to help engage, inform and alert their customers across banking, retail, and media.
Banking and Finance
Banks and financial institutions can create innovative communications that get customers’ attention:
- Use service messages to inform users about everything from withdrawals and deposits, to payment reminders, to branch office hours, announcements of system maintenance, and more.
- Create special offers about new financial products, credit card eligibility or a drop in loan interest rates.
- Send alerts about potentially suspicious activity related to a user’s account or that the account has been accessed from another device.
- Improve account security through two-factor authentication when a user logs in to their online bank account or registers for your mobile app.
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Both brick and mortar and online stores can use push notifications to engage their customers year-round:
- Announce new items available for purchase, including visuals to pique customer interest.
- Offer special in-app-only discounts with a special code or simply remind users to get back to the app with a “We miss you” type of message.
- Trigger automatic push notifications for loyalty programs, for example, whenever users are rewarded with extra points or when they redeem them.
- Keep users informed on order delivery status or special in-store promotions during certain hours.
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Media and Entertainment
Use push notifications to increase user engagement in your programming by recommending content that fits their user profile:
- Send reminders about shows they already watch (“new season starting”) or new shows they might be interested in.
- Include unique video content such as trailers or celebrity interviews via the power of rich media.
- Link videos or images to a section in your app where users can find more information about your content, and engage with a community of like-minded viewers.
Putting it all together
Applicable to just about any industry, push notifications can be a useful tool to help you manage the user experience from a high level; for example, announcing new versions of your mobile app and engaging users to update it so they can enjoy its new features and benefits.
A successful mobile app is one that customers use because they see the value in it. To fully maximize your investment, regularly provide information that increases mobile app engagement. Communicating with your users will help you not only grow users during the adoption phase, but also convert adopters into loyal users who use your app to buy and engage with your products or services.